Virtual National Sales Coordinator
About The Position
Under general direction, conduct sales activities related to incoming group inquiries for Drury Hotels’ guest rooms and meeting facilities. Respond to phone, electronic, and internal group leads by following the direction of Drury United: The Sales Difference in order to increase company, market, and hotel revenue. Support Drury United and Hotel Operations as it relates to coordinating and servicing the needs of Drury customers related to all group bookings. Primary focus is inside sales and includes coordinating guest room and meeting room details, incoming inquiries, prospecting group leads from third-party platforms, and build lasting relationships with new and existing clients. Must present a high standard of integrity, service, and hospitality at all times to promote the Drury culture to customers and team members.
Requirements
- Previous experience in the hotel industry, with sales and/or meeting planning experience required.
- Exceptional attention to detail and strong organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, etc.) is advantageous.
- Outstanding customer service skills, both verbal and written.
- Flexibility and adaptability to thrive in a constantly evolving role.
Responsibilities
- Has a +1 Service Attitude and provides courteous, friendly service by responding promptly and efficiently to inquiries, requests, all lead sources, and guest issues within the assigned response times.
- Comply and participate in Drury United: the Sales Difference to include but not limited to group booking parameters, weekly huddles, ongoing training and development, and other policies and procedures set forth by the Groups and Meetings department.
- Correspond and communicate with clients, sales teams, and hotel teams as needed as it relates to servicing group business to include proposals, group contracts and agreements, group resumes, BEO’s, rooming lists, billing statements, and all necessary client follow-up and documentation.
- Assist and coordinate with clients on plans for meetings to include room blocks, meeting room functions, F&B, AV, etc. Also to include conducting property tours and having an overall knowledge of hotel amenities, rates, and other details related to the client and hotel.
- Possess an understanding of Company programs and policies including, but not limited to Drury Rewards, Company of the Month, group promotions, STAR process, billing and current PMS and Sales System.
- Accountable to other Drury teams such as Regional Managers, Hotel General Managers, Revenue Strategy & Market Sales, Vertical Sales, National Call Center, Revenue Optimization, Legal, and the Marketing Department in order to maximize revenues and occupancies throughout the Company.
- Monitors client experience through phone and email interactions and informs management of special comments, needs of guests, or potential service opportunities.
- Appreciate the diversity of our team members and guests and contributes to maintaining a positive work environment at all times.
- Comply with the hotel’s safety and security policies and procedures and instructions in performing work efficiently while protecting self, fellow team members, and the hotel.
- Perform all other duties as required and assigned.
Benefits
- Flexible scheduling
- paid time off
- hotel discounts
- free room nights
- Mentorship
- cross-training
- development plans
- management training
- Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Company-matched 401(k)
- Quarterly bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
