National Program Manager – Rehab Turn and Maintenance

Invitation Homes•Chandler, AZ

4d•$53,175 - $92,170•Onsite

About The Position

The National Program Manager, RTM is responsible for managing Rehab, Turn and Maintenance related program(s) that support the company’s property management operations. Program management includes development, execution, optimization, and analysis of a program’s operations designed to support a large portfolio of single-family rental properties. We are targeting an individual to lead our Vendor Experience and Compliance Program, focused on elevating our vendor ecosystem nationally, optimizing vendor operations at scale, and driving a best-in-class vendor experience.

Requirements

High School diploma or GED
3+ years of relevant experience in residential construction, facility management, program management and/or property management
Experience reviewing and analyzing large data files, primarily in Microsoft Excel
Experience in reviewing and approving vendor invoices and processing vendor invoices for payment
Analytical and results oriented
Ability to work independently and exercise sound judgment
Ability to work well with others
Ability to work in fast-paced, self-directed entrepreneurial environment
Exceptional verbal and written communication skills
Highly proficient in Microsoft Office tools including Excel, and Outlook
Excellent time management skills
Possess Honesty, Integrity and Work Ethic

Responsibilities

Ensure overall program success by driving alignment, identifying opportunities for continuous optimization, and delivering clear, data-driven reporting on program performance, milestones, and risks.
Contribute to the development of program processes and procedures by leveraging subject matter expertise to ensure alignment with operational goals and best practices.
Train and support field teams in the effective execution of operational programs, proactively escalating issues to ensure compliance and drive program adoption.
Work with third-party vendors/partners to maximize impact of operational programs
Analyze relevant data and business processes to maximize operational efficiency and optimize expenses
Review and approve invoices to ensure accurate GL coding, costs, margin percentages, and credit allocations, resolving invoice disputes and errors as they arise
Interface with management and accounting teams on national invoicing procedures and analysis
Track and analyze expense trends to identify cost saving opportunities
Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals
Perform other related duties or special projects as assigned
Potential travel to local market and vendor offices

Benefits

Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)