National Operations Manager Venues

Compass Group

2d•Hybrid

About The Position

We are seeking a visionary and entrepreneurial National Operations Manager to oversee our exclusive hospitality contracts as well as our continued growth. This is a pivotal leadership role, responsible for managing senior client relationships, driving innovation and operational excellence, and ensuring strategic alignment across the sector. At Levy AU we pride ourselves on fostering strong client partnerships, creating bespoke food concepts and pioneering designs with a guest-first approach. Our company-wide passion for food shines through menus featuring seasonal delights and a focus on Victorian ingredients. Join us in delivering tailor-made concepts and a range of services, from corporate hospitality to event catering and venue support. Be part of a team driving innovation and excellence in the dynamic world of sports and entertainment. Levy delivers premium hospitality experiences across some of Australia’s most iconic cultural and leisure venues. We pride ourselves on innovation, excellence, and creating unforgettable guest experiences. You will lead a team of dedicated Key Account Managers at each venue, supporting them in delivering world-class hospitality experiences. This role offers the opportunity to shape the future of hospitality in Australia’s most renowned venues.

Requirements

Role is required to be based in Melbourne, with interstate travel required at times
Extensive experience leading premium venues – leisure and cultural venues, high-profile restaurant and hospitality event groups
An entrepreneurial forward-thinker with a passion for delivering exceptional, innovative guest experiences
Extensive experience across all tiers of retail food and beverage - including casual cafés, bistros, and premium restaurants
Proven experience in leading event sales teams, with a strong track record in developing and implementing successful event sales and marketing strategies
Highly established within Australia’s food and beverage industry, with the ability to leverage a broad network of industry professionals
Proven ability to build and maintain complex client relationships at a senior level
A track record of leading and developing high-performing, multi-site teams
Exceptional strategic and financial acumen
Passion for delivering innovative and high-quality guest experiences
Excellent communication and stakeholder management skills
Committed to fostering a culture of inclusivity, wellbeing, and engagement
Able to thrive under pressure and adept at managing multiple priorities and demands concurrently

Responsibilities

Lead and mentor a high-performing team of Key Account Managers, fostering a culture of excellence and innovation.
Develop and implement strategies to enhance client and guest experiences as well as drive profitable revenue growth.
Cultivate relationships with leading hospitality and culinary partners to enhance service offerings and guest experiences.
Drive innovation by introducing new concepts, refining current offerings, and implementing operational improvements.
Act as the liaison for senior clients, building trust and ensuring satisfaction across all venues.
Ensure consistency, quality, and efficiency across all venues, maintaining our reputation for premium service and experiences.
Drive profitability through effective cost management, revenue growth, and innovative initiatives.
Collaborate closely with the Business Development team to drive the expansion of our venues portfolio across Australia, identifying new opportunities and fostering strategic partnerships.