National Service Operations Manager

ForTec Medical•Hudson, OH

About The Position

We are seeking a strategic and results-driven National Service Operations Manager who will lead a variety of responsibilities in the areas of strategic planning and business transformation, leadership development, P & L management, growth strategies, operational efficiency, and process optimization across the nation. The role is responsible for leading cross-functional collaboration to drive customer satisfaction and overall business success. This role requires a strong leader with experience managing geographically dispersed teams, analyzing business performance metrics, developing talent, and implementing scalable operational strategies.

Requirements

Bachelor's degree required. Strong preference for a focus in Business Management. A minimum of 8 years of experience in a similar capacity in the medical device industry may satisfy the educational requirement.
Previous field service experience in the healthcare or medical device industry.
Proven success in strategically growing new and existing revenue streams.
Management experience and strong track record of growing new territories and team members.
Knowledge in systems such as CRM, Microsoft Office Suite, and Business Intelligence tools is a plus
Exceptional leadership, coaching, and team development skills.
Strong strategic thinking with the ability to develop and translate business goals into executable plans.
Ability to analyze complex problems and implement effective solutions.
Strong collaborator with proven ability to drive results through others.
Ability to plan, organize, and communicate with multiple people and priorities in a dynamic, fast-paced environment.
Excellent written and verbal communication and presentation skills.
Excellent judgement, problem-solving, and organizational skills.
High degree of accuracy, attention to detail, and ability to function effectively in meeting deadlines.

Responsibilities

Lead end-to-end team staffing, development, and leadership activities to support a high-performing, engaged national team aligned to organizational goals.
Responsible for workforce planning, talent acquisition, performance management, and employee development.
Foster a culture of accountability and continuous improvement, including maximizing equipment uptime and productivity.
Provide strategic direction, coaching, and driving initiatives that enhance team effectiveness and business outcomes.
Perform overall & individual market analysis including performance, resource needs, P&L, and employee development.
Lead new market development initiatives, including scaling business directives and the strategic planning of processes and resources.
Drive cross-functional team initiatives and develop strategies between Service, Operations, and Sales to improve desired customer outcomes.
Achieve Key Performance Indicators (KPIs) through defining, tracking, analyzing, and acting on the KPIs to ensure the Service Department goals are met.