National Operations Center Officer - Augusta, GA

Sizemore, Inc.•Augusta, GA

About The Position

The National Operations Center (NOC) Officer for Sizemore, Inc. assists the NOC Manager and Supervisor with the daily operation of the National Operations Center by monitoring and reviewing multiple systems and software programs. The position is based in Augusta, Georgia, pays $18.00 per hour, and is scheduled Tuesday through Friday from 11:00 p.m. to 7:00 a.m. Most work is performed in a climate-controlled building. The work is classified as light physical work and requires the ability to lift or carry 25 pounds periodically, as well as sit, stand, walk, bend, stoop, speak effectively, and listen throughout the workday. The officer must be able to ascend and descend stairs without assistance and may walk at customer sites. Continued employment depends on passing a criminal background check, employment verification, and pre-employment and random drug screens. A clean motor vehicle record is also required if driving. Sizemore, Inc. provides equal employment opportunities and prohibits discrimination and harassment on protected grounds.

Requirements

Be at least 18 years of age.
Have dependable transportation.
Submit to and pass required administrative, background, and drug testing.
Have hearing and eyesight within the normal range.
Be available to work days, nights, weekends, and holidays.
Be proficient in Microsoft Office.
Be able to multitask.
Participate in training sessions and meetings when scheduled.
Work harmoniously with others and demonstrate patience, tact, a cheerful disposition, enthusiasm, diplomacy, and professionalism.
Possess strong problem-solving skills, initiative, and sound judgment in evaluating and reacting to situations.
Read and comprehend policies, procedures, rules, and regulations in spoken or written English.
Use English effectively and communicate pleasantly in a customer-service tone with internal and external customers.
Adhere to Sizemore and applicable jobsite safety requirements.
Be able to ascend and descend stairs without assistance and walk at customer sites without restrictions.
Be able to lift or carry 25 pounds periodically and sit, stand, walk, bend, stoop, speak effectively, and listen for understanding throughout the workday.
Maintain high attention to detail and the ability to handle mental demands, prioritize, and process information quickly, accurately, and clearly.
Pass criminal background and employment verification checks, and pass pre-employment and random employment drug screens.
Provide an acceptable motor vehicle record if required to drive.

Nice To Haves

Bilingual ability.
A college or vocational school degree.
At least two years of experience in a similar position.

Responsibilities

Monitor multiple company and client systems, including security cameras, vehicle tracking, social media threat detection, employee touring software, and severe weather detection.
Answer incoming phone calls, route calls to appropriate staff, and take detailed messages as required.
Follow and communicate all safety rules and regulations.
Represent Sizemore, Inc. at professional, academic, and/or civic activities as requested.
Support the local branch office with corporate and administrative requirements.
Occasionally operate a company motor vehicle and distribute or pick up materials, if required.
Complete other tasks as assigned.