National Operations and Transitions Specialist

PeakMade Real Estate

11h•Remote

About The Position

A National Operations and Transitions Specialist assists with the successful onboarding of newly acquired properties, as well as supporting Regional Managers in directing the overall management and maintenance of apartment communities throughout the country in accordance with Company policies and procedures. This position may serve as a transition lead, operations support and/or fill in for management at a particular property. National Operations and Transitions Specialists are provided weekly assignments that require 90% travel, sometimes including weekends.

Requirements

Minimum 1 year of experience in a Property Manager role
High school diploma or equivalent required
Ability to travel up to 90% of the time, including air travel
Ability to commit to 2-4 consecutive weeks of travel during student property turnover periods
Internal candidates must be in active good standing and have at least 12 months of continuous employment with the company
Must hold a valid driver's license and active auto insurance, and maintain access to a reliable personal vehicle
Must be at least 25 years of age to meet some car rental requirements
Demonstrated ability to read, write, and communicate in English at a professional level
Demonstrated basic computer proficiency, including ability to use Micro
Demonstrated basic math proficiency, including ability to perform calculations related to rent, budgets, and reporting
Demonstrated experience in marketing and/or leasing activities such as lead follow-up, tours, or lease execution
Demonstrated ability to communicate professionally with residents, vendors, and team members
Demonstrated organizational skills, including ability to manage multiple properties, deadlines, and reporting requirements simultaneously
Willingness to relocate temporarily or travel weekly, with base residency and travel costs discussed during interview process
Ability to work a flexible schedule, including evenings and weekends as required, with schedule adjusted based on property needs

Nice To Haves

bachelor's degree preferred
Entrata experience preferred

Responsibilities

Assist, manage and/or lead transitions to ensure all takeover processes are within company policy and procedure including, but not limited to: transition calls, project manager and liaison between department heads, managers, and owners
Manage, lead, and take initiative to improve all transition & due diligence processes
Act as liaison between client & Peak for transition properties, supporting client kickoff and attending regular update calls
Assist on property due diligence assignments prepare corresponding recommendations and write ups
Serve as onsite transition lead and/or operational support during takeovers for initial 3 weeks
Assist with disposition processes and coordination, as needed
Assist with post transition tasks to ensure project is stabilized
Assist New Development & Operations teams, as needed
Communicate with Transition Lead, Regional Managers, or other onsite managers regarding the necessary property Scope of Work prior to arriving at assignment.
Serve as primary manager of the property in the absence of the Property Manager or Assistant Manager; fill in for open positions as necessary.
Supervise onsite staff and oversee daily operations in accordance with the manager DWM
Monitor property accounts receivable, including posting and collecting resident charges, monitoring and following up on bad debt, and filing evictions.
Monitor property accounts payable, including processing invoices and security deposits for approval by Property Manager or Regional Manager
Assist in directing and assisting workers in the scheduling and performance of turn events from move-out to move-in day.
Participate in the planning and implementation of marketing plan including community social activities.
Assist with leasing responsibilities to maximize occupancy
Maintain an excellent customer service relationship by adhering to Peak Service Standards
Interview candidates for available property positions and participate in the selection process of new hires by making recommendations to the Property Manager/Regional Manager
Assist in conducting new hire orientation for on-site positions, conduct training for part-time leasing consultants as part of the Peak Leasing Experience, and monitoring other training needs for on-site property staff
Assist in scheduling and managing leasing consultants while working at a particular property
Assist in addressing employee-related issues
Compile and submit payroll reports; Enter and approve payroll if requested by Regional Manager
Handle resident emergencies in a professional manner, documenting all events and notifying the Atlanta Office.
Lead weekly staff meeting (in absence of Property Manager)
Address complaints and resolve issues in a timely and professional fashion
Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors.
Participate in property inspections, quarterly, move-in and move out
Write up and file service requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
Maintain key control of occupied and vacant units
Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager
Perform various administrative tasks as needed
Assist in preparation of weekly and monthly reporting requirements
Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
Maintain up-to-date knowledge of Company policies & procedures
Retain accurate records. Audit lease files as required
Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager
Perform other duties and tasks as assigned per the requested scope of work.