Analyst, Utility Transitions and Support

Cardinal Group Career•Denver, CO

22h•$52,400 - $60,000•Onsite

About The Position

The Analyst, Utility Transitions & Support is responsible for supporting internal utility processes for communities transitioning to the ClearCharge utility billing platform. This role requires coordination with internal and external parties to ensure successful transitions. The Analyst must have experience with all facets of utility invoice processing, a strong understanding of utility management operations, and excellent communication skills to liaen with utility billing providers, internal teams, and other stakeholders.

Requirements

3-5 years' experience in utility billing operations.
Strong knowledge of the real estate and property management industry, especially with regards to utility management, current providers in the space, and the operational impact of utility billing and utility management.
Strong working knowledge of property management accounting software, including the ability to set up new communities and accommodate client requests.
Strong working knowledge of Microsoft Word, Excel and Google Suite.
Ability to read, analyze, articulate and compile utility data reports.
Willingness to assist with additional tasks, including improving the company's utility billing and management platforms.
Excellent time management and business correspondence skills.
Ability to work as a team player and respect those you work with.
Ability to embrace change and new ideas.

Nice To Haves

Bachelor's degree preferred.
YARDI, Entrata, RealPage experience preferred.

Responsibilities

Contribute to the transition and on-boarding process of communities transitioning to Cardinal Group’s utility billing platform, ClearCharge.
Gather information required to effectively transition a community, including billing reports, community information, account and service locations, meter and AMR reports, meter read reports, copies of recent bills, or other data required for implementation.
Collaborate with third parties to ensure all data is received, audited and uploaded appropriately into Cardinal Group’s utility billing platform.
Support of any required data submissions to EnergyStar Portfolio Manager or other utility usage benchmarking systems.
New utility vendor setup in one or several systems involved in the utility operations.
Work directly with the Cardinal Group transitions team to support new ownership changes and the establishment of services for communities transitioning to Cardinal Group.
Assist in the conversion of utility accounts for new development communities, including the transfer of account ownership from development control to ownership entity control.
Establish new utility accounts with utility providers, including e-bill setup and the creation of new credentials.
Contact and communicate with utility providers directly for any needs related to the implementations and transitions.
Follow up with utility providers directly on any past due notices or other alerts.
Assist with electronic payments to utility providers.
Assist the Utility Billing Operations team in pulling monthly bills, as needed.
Assist with the establishment of new profiles and recurring submission of data to EnergyStar.
Other tasks, as assigned by the Manager.