Workforce Transitions Specialist

CCS Spokane•Spokane, WA

10h•Onsite

About The Position

Under the general supervision of the Workforce Transitions Manager, the Workforce Transitions Specialist helps eligible students find funding for college. This position provides information and referrals to students, processes applications, determines eligibility, issues awards, and performs other Workforce related tasks. The Workforce Transitions Specialist coordinates specialized aspects of the administration of several Workforce Transitions programs: Worker Retraining (WRT), WorkFirst (WF), Basic Food & Employment Training (BFET), Opportunity Grant (OG), Student Emergency Assistant Grant (SEAG), and Supporting Students Experiencing Homelessness Grant (SSEH).

Requirements

Associate degree from an accredited institution. OR an equivalent mix of education and experience that demonstrates the candidate meets all required competencies for this position.
Strong written, verbal, and interpersonal communication skills.
Experience interpreting policies and procedures based on government regulations.
Excellent student-centered customer service.
Outstanding organizational and attention to detail skills.
Experience working with student/client records.
Intermediate to advanced skills with Microsoft Office products.

Nice To Haves

Bachelor's degree or higher from an accredited institution.
Two or more years of related experience.
Experience with a student management system, e.g., PeopleSoft, Banner.
Familiarity with funding programs such as Worker Retraining, WorkFirst, BFET, or Opportunity Grant.
Knowledge of Spokane Colleges’ vocational education programs.

Responsibilities

Coordinate and monitor Workforce programs. Determine file completion, verify applicant data, determine eligibility for student financial aid programs, award aid, and reconcile accounts.
Provide consumer information regarding financial aid programs, entry services, workshops, support services, etc., to students, staff, and external agencies. May travel throughout the region to provide information.
Develop internal quality assurance procedures, training materials, documents, forms, and guidelines as needed for the programs. Provide training to students and cross-train staff as needed.
Determine the needs of students and the priority of their needs and schedule accordingly. Interpret federal, state, and institutional regulations related to the assigned programs.
Determine quarterly and annual academic progress status for financial aid and tuition assistance recipients.
Utilize a student management system to input and maintain student records and create, track, and reconcile various reports needed to ensure timely awarding of grant funds, balance budgets, and ensure compliance with program reporting requirements.
Analyze program operations and performance. Ensure compliance with program policies, procedures, practices, rules and regulations. Provide assistance, counseling, and direction to students as needed.
Attend meetings or conferences as the program representative. Develop and make public presentations on program-related topics.
Maintain electronic documents and files for the Workforce Transitions office. Maintain the confidentiality of student files and records per FERPA guidelines.
May assist in the preparation of grants.
May assist at the front desk in times where coverage is needed.
May supervise work-study student employees as needed.
Model professional decorum and mutual respect in all personal interactions.
Comply with district policies, procedures, and directives, state and federal regulations, orders and statutes, and collective bargaining agreements.
Support and advance Spokane Colleges’ strategic plan, and perform other duties as assigned.