National Logistics Account Manager

Stevens Transport•Dallas, TX

About The Position

The National Logistics Account Manager ensures the company can provide truckload coverage for customer-awarded freight while securing additional opportunities. The role supports the growth and retention of dedicated opportunities, with direct and extended functions considered critical to maintaining competitive service and the integrity of company services. The position serves as the single point of contact for assigned customers and coordinates internally to balance freight and capacity, monitor service, and manage bookings and customer requests.

Requirements

At least 3 years of experience in business development, sales, or transportation operations.
Intermediate proficiency in Microsoft Excel functions.
Ability to handle high volumes of inbound and outbound email and understand capacity and network.
Strong organization and communication skills, including for multiple-stop deliveries.
Ability to perform in a deadline-driven environment with rapidly changing priorities.

Nice To Haves

Ability to service multimillion-dollar accounts and support new and existing sales opportunities.
Expertise in client-specific KPI contract details and awards.
Some familiarity with the AS/400 operating system.

Responsibilities

Communicate with the assigned customer base as the single point of contact and build relationships.
Work with internal departments, including analyst teams, to balance capacity and freight.
Solicit additional freight opportunities that eliminate empty miles when necessary.
Research and attempt to remedy service issues daily.
Track and trace shipments and provide superior service, targeting on-time performance of 95% or better.
Relay excess load availability to Brokerage and Rail divisions.
Review EDI data for accuracy before releasing verifications to customers.
Closely oversee internal activities that affect service obligations.
Maintain key carrier performance indicators.
Navigate customer requests, including last-minute requests within supply chain delivery timelines.
Manage bookings and resolve delayed pickup or delivery, billing, and other issues.