Grandbridge National Loan Servicing Manager
About The Position
The National Loan Servicing Manager leads Grandbridge’s loan servicing and asset management functions, ensuring compliance with lender requirements and industry standards while effectively managing risk. The role provides executive oversight of Asset Management, Primary Servicing, and Master Servicing operations. As a member of the Grandbridge Senior Management team, the manager contributes to company strategy, represents the company in industry forums, and promotes a cohesive, inclusive, team-oriented culture aligned with Truist’s purpose, mission, and values. The role also focuses on talent development, succession planning, lender relationships, and sound risk management.
Requirements
- Bachelor’s degree in Finance, Real Estate, or a related field, or equivalent education and related training.
- Fifteen years of experience in commercial real estate, banking, finance, or an equivalent field.
- Strong interpersonal, written, and verbal communication skills.
- Strong organizational skills.
- Demonstrated ability to manage a large group of associates and responsibilities.
- Strong analytical problem-solving skills.
- Proficiency in basic computer applications, such as Microsoft Office software products.
- Ability to travel, occasionally overnight.
Nice To Haves
- Master of Business Administration (MBA) from an accredited college or university, or equivalent experience.
- Certified Commercial Investment Member (CCIM), Certified Mortgage Banker (CMB), or comparable industry designation.
- Fifteen years of real estate experience.
- Ten years of mortgage banking experience.
- Ten years of managerial experience.
- Relevant customer service experience.
- Experience with Master and Special Servicing.
Responsibilities
- Set overall direction and goals for loan servicing and asset management groups and manage their results.
- Set organizational structures and reporting lines for functional groups and assign departmental responsibilities.
- Manage lender servicing relationships.
- Negotiate lender servicing, vendor, and other agreements; evaluate service needs and agreements annually.
- Support or directly review and approve compliance reporting, including USAP, Reg AB, internal audits, lender audits, and lender reviews of servicing processes.
- Administer applicable policies and procedures.
- Represent the company at industry and lender conferences, working groups, peer groups, task forces, and councils.
- Identify and assess risks related to the company’s portfolio, including loan-specific, lender-specific, and industry-specific risks.
- Participate in developing company strategic initiatives as a member of the Grandbridge Senior Management team.
- Attract, retain, and promote talent, with a strong focus on diversity, and build a slate of successors for key leadership roles and opportunities across Truist.
- Promote a cohesive, inclusive, team-oriented culture aligned with Truist’s purpose, mission, and values.
- Promote sound risk management as the first line of defense and ensure compliance with Bank policies for credit, underwriting, operational, regulatory, tax, and legal matters.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on hire date and employment status
- 10 sick days, prorated
- Paid holidays
- Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
