National General Adjuster - Cyber Claims
About The Position
Resolves complex commercial property losses, generally in excess of $250,000, by investigating damages and negotiating loss adjustments with corporate management, brokerage personnel, lawyers, accountants, or public adjusters representing the insured. Presents evidence in legal proceedings. The role may involve handling direct loss assignments, assisting branches or Technical Services with loss handling, catastrophe claims assistance, and account management. Provides peer review on assignments handled by other staff. Crawford describes its workplace as a global organization whose employees are empowered to grow, act, and innovate, and which emphasizes respect, collaboration, entrepreneurial spirit, inclusion, continuous learning, community sustainability, and service to people affected by claims. The company offers a Total Rewards package to eligible full-time employees.
Requirements
- Two years of college or an equivalent combination of education and experience.
- Previous experience adjusting complex property or liability claims.
- More than 10 years of general experience handling claims or working within the industry segment.
- Excellent knowledge of insurance coverage interpretation, customs, and practices.
- Good verbal and written communication skills.
- Excellent attention to detail.
- Strong analytical and mathematical ability.
- Strong organizational and interpersonal skills.
- Basic computer knowledge.
- Must hold licenses required by applicable state and local jurisdictions.
- Must have a valid driver's license.
- Must complete designated courses while in the position in order to advance.
- Completion of the GTS qualification questionnaire is required for the NGA position.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Examines claims forms, policies and endorsements, client instructions, and other records to determine coverage.
- Manages complex claims and other personnel, including adjuster teams, experts, and consultants.
- Provides succession planning, mentoring, and assistance to staff handling losses.
- Investigates claims or directs local branch personnel in investigations, including interviewing claimants, witnesses, and other interested parties; obtaining official reports; inspecting physical damage; comparing claim information with evidence; and consulting experts.
- Sets estimated loss values for clients.
- Prepares reports by collecting and summarizing information required by clients, local, state, and federal governments, and Crawford & Company.
- Communicates adjustment recommendations to appropriate parties after determining liability.
- Controls claim costs.
- Recommends litigation when appropriate.
- Presents evidence and serves as an expert witness in legal proceedings.
- Maintains the company's reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
- Maintains professional and technical knowledge through continuing education.
- Makes sales calls to solicit new business.
- Acquires and develops client relationships that result in nominated accounts and business development.
Benefits
- Competitive base pay.
- Bonus/incentive pay and other performance-based rewards, if applicable.
- Medical, dental, and vision plans.
- Prescription drug coverage.
- HSA, HRA, and FSA accounts.
- Paid holidays, vacation, and sick leave.
- 401(k) retirement plan.
- Tuition assistance.
- Paid parental leave.
- Supplemental health benefits.
- Enhanced mental health support at no cost.
- Virtual physical therapy at no cost.
- Caregiving services at no cost.
- Life Assistance Program at no cost.
- Training programs supporting continuous learning and career progression.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
