Senior General Claims Adjuster

Farmers Insurance•Chicago, CO

22h•Hybrid

About The Position

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together!

Requirements

Candidates must live within their selected territory and be able to travel regularly throughout the assigned coverage area.
High School diploma or equivalent required.
External candidates should have a minimum of four years of prior claims experience.
The same time-on-job requirement is preferred for internal candidates.
Successful demonstration/completion of the Claims Sr General Adjuster prerequisites, proficiencies, and exams, as required based on unit of assignment.
Communication skills and computer literacy
Valid driver's license
Bondable

Nice To Haves

Bachelor's degree preferred.
Completion of a major insurance designation, or actively pursuing a major insurance designation or insurance-related courses.

Responsibilities

Adjusts major and complex losses, but may also adjust standard losses.
Trains other claims employees in the area of expertise.
Assists with reinspections and file reviews.
Works closely with the District Managers and agency force.
May assist Team Leaders and Management personnel with technical support for adjusting claims.
May review authority requests and prepare submissions for approval to the next higher level.
Will also be required to maintain an active adjuster's license in states where required.
May adjust large or complex losses in their entirety.
Responsible for completing all procedural requirements as outlined in the BCO and CR Procedural Manuals.
Responsible for completing proper investigations on complex losses.
May assist with catastrophe claims throughout the operating territory.
Maintains control of assigned Suits vs. Exchange and other litigated specialty files.
Monitors and controls legal expenses.
Attends litigation conferences, arbitration hearings and trials as necessary.
Conducts reinspections and field-rides with Claims Representatives.
May be responsible for training of Claims personnel.
Reviews Claims Office operations for compliance with company procedures and quality assurance evaluations.
Reports findings, making specific comments and recommendations on any adverse trends or procedural deviations.
Recommends limits of claims monetary authority for supervisory and field personnel within the limit of prescribed policy.
Trains and counsels supervisory personnel in the area of expertise, participates as an instructor in claims training programs and agents' career schools; and monitors quality and adequacy of training programs administered by claims offices.
Assists Team Leaders and Supervisors in evaluating the technical abilities of specialty function Claims Representatives and Claims Associates.
Advises and counsels claims offices in establishing and maintaining good business relations with vendors, and reviews the administration of repair programs.
Assists with the handling of authority requests during the absence of the Supervisor or Specialty Manager.
May travel throughout the operating territory to assist with catastrophe losses.
Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits).
Adjusts all types of claims.
Inspects damaged property and vehicles, and determines claim-related damage.
Estimates the cost of repair or replacement of damaged or stolen property and vehicles.
Determines and reports on subrogation potential.
Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items.
Reports theft, fraud, and arson losses as required to state and industry agencies.
Performs most duties on an individual basis, and work has a direct bearing on Management results.
Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
Performs other duties as assigned.