National Field Account Manager

CarGurus • Boston, MA

11h • Hybrid

About The Position

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! We are seeking a dynamic and results-driven National Field Account Manager to oversee and grow a portfolio of high-value automotive marketplace clients. You will be responsible for managing a book of business with 4 to 6 Top 100 Dealer Groups in the US that have between 500 - 800 rooftops. This role focuses on client retention, identifying upsell opportunities, onboarding clients, and driving long-term success. The ideal candidate possesses a deep understanding of our products, services, and data analytics while being comfortable with 25% travel to maintain and strengthen client relationships.

Requirements

• 5+ years of experience in account management, client success, or sales, preferably within the automotive, SaaS, or digital marketplace industry.
• Proven ability to manage large books of business with a strong track record of retention and revenue growth.
• Strong analytical skills with experience leveraging data insights to drive decision-making.
• Exceptional communication, negotiation, and presentation skills.
• Strong time management, organization skills and ownership.
• Ability to thrive in a fast-paced, evolving industry and proactively solve complex challenges.
• Proven ability to prioritize across multiple initiatives reactively and proactively.
• Track record of strategic collaboration and strong communication skills.
• Willingness to travel up to 25% for in-person client engagement.

Nice To Haves

• Experience with CRM tools (Salesforce preferred) and Google Suite (and adjacent) expertise is a plus.

Responsibilities

• Serve as the primary point of contact for a portfolio of enterprise-level automotive clients.
• Develop and maintain strong relationships with key stakeholders to ensure high retention rates and account growth.
• Identify and execute upsell and cross-sell opportunities to maximize client value and revenue.
• Lead the onboarding and implementation process for new clients, ensuring a seamless transition and adoption of our solutions.
• Utilize data analytics to provide strategic insights, performance analysis, and recommendations to clients.
• Act as a trusted advisor by demonstrating a deep understanding of our platform, tools, and industry trends.
• Collaborate with internal teams, including sales, product, and customer success, to address client needs and enhance service offerings.
• Travel up to 25% of the time for client meetings, industry events, and strategic business development.

Benefits

• equity for all employees, both when they start and as they continue to grow with us
• career development and corporate giving programs
• employee resource groups (ERGs) and communities
• flexible hybrid model
• robust time off policies
• daily free lunch
• new car discount
• meditation and fitness apps
• commuting cost coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed