National Commercial Account Representative

OPENLANE•Ottawa, ON

2d•Hybrid

About The Position

We are looking for a National Commercial Account Representative with experience in the effective management, reporting, and planning of inventory and vehicle sales through OPENLANE platforms. As part of a national team, you will support the administration of assigned accounts across Canada's 14 Vehicle Logistics Centers (VLCs). You will liaise with local VLC contacts to support the buy-back process for vehicles and personal property for repossessed units. Your Profile: Organized: You manage a variety of accounts while ensuring consistent adherence to Service Level Agreements (SLAs) and smooth communication. Collaborative: You work closely with other teams and stakeholders to identify and resolve issues. Detail-oriented: You ensure that vehicles for sale meet account specifications. Customer-focused: You provide prompt and courteous service, and resolve customer issues professionally. Adaptable: You demonstrate flexibility in evolving work environments. Proactive: You identify areas of concern and seek management intervention as needed.

Requirements

High school diploma or equivalent.
1 to 3 years of relevant account coordination experience.
Technologically proficient, particularly with Google Suite.
Strong customer service and communication skills.
Excellent organizational and time management abilities.
Ability to work with minimal supervision while contributing to team results.

Nice To Haves

Previous experience in commercial account management.
Experience in the automotive remarketing industry.
Experience with AMS, VTrace, or other OPENLANE systems.
Ability to identify value-added repairs and services.
Bilingualism (English and French).

Responsibilities

Manage the lifecycle of sales and inventory: Coordinate the sale of commercial vehicles by determining sales alignments, generating sales contracts, and negotiating pending offers.
Evaluate condition reports and obtain repair authorizations to ensure vehicle compliance.
Data and Systems Administration: Accurately enter and manage data in our systems (vehicle information, registrations, transport requests, and status updates via our portal).
Customer Support and Communication: Ensure customer satisfaction by communicating with clients, resolving issues promptly, and answering questions related to the repossession and buy-back process.
Financial Functions and Reporting: Produce inventory and sales reports. Process payments, file sales transactions, and submit sales reports along with Electronic Funds Transfers (EFTs).
Team Collaboration and Support: Work with other commercial account representatives to provide coverage and support other administrative tasks as needed.

Benefits

Competitive salary
Health, dental, and vision benefits with employer contributions to a Health Savings Account (US) and flexible Health Savings Account options (US)
401K (US) or RRSP (Canada) with immediate company match contribution
Paid vacation, personal days, and sick days
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment insurance (US)
Comprehensive Employee Assistance Program
Employer-paid "Leap into Service" volunteer day
Tuition reimbursement for eligible programs
Opportunities to expand your skills and share your knowledge within a publicly traded global organization
Company culture focused on internal promotions, diverse career paths, and significant professional advancement