National Account Representative

Brunswick Corporation•Fond du Lac, WI

1d•Hybrid

About The Position

This position reports to the Inside Sales Manager. Primary responsibility is providing world class customer service to Mercury Dealers in the United States by answering calls and emails as well as assisting with day to day administrative tasks (order entry, order maintenance, order tracking, etc). This position is ideal for candidates who are team-oriented and believe in supporting sales goals through collaboration with their co-workers and field sales managers, as well as other internal stakeholders. The position includes working direct with dealers on order processing, product inquires, and process and procedure communication. Problem solving and ability to make decisions within policies and procedures is required. This is a position that must be success-driven, able to multi-task, and work well in a diverse team and enjoy a dynamic and changing environment. At Brunswick, we have passion for our work and a distinct ability to deliver.

Requirements

Entry-level candidates welcome; prior customer service experience preferred
College degree or ongoing pursuit of higher education preferred
Strong interpersonal, verbal, and written communication skills, including professional phone presentation
Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment
Proficiency with computer software and business applications, including order entry systems, word processing, databases, and spreadsheets
Customer-focused mindset with a commitment to delivering high-quality service
Demonstrated accountability, dependability, and follow-through on commitments
Ability to work effectively both independently and as part of a collaborative team
Commitment to high work standards, personal ownership, and continuous improvement

Responsibilities

Respond to customers through, but not limited to, phone calls, email, mailings, fax and webinars.
Build relationships with customers and promote sales of all Mercury products through execution of sales programs and services.
Upsell and cross-sell, suggesting product substitutes.
Daily use of Salesforce.com to document and facilitate multiple aspects of the sales cycle
Support retail sales activities to achieve maximum sales and market share.
Collaborate closely with Business Development Managers and Regional Business Directors as well as cross-functional departments such as credit, supply chain and distribution.