National College Leadership Program - Miami & Ft Lauderdale, FL

Encore Global • Hollywood, FL

4d • Onsite

About The Position

The National College Leadership Program (NCLP) at Encore is designed for individuals interested in a career in operations management or sales. This 5-month Manager in Training program prepares participants for immediate placement into operations, production, or sales manager roles within Encore's nationwide network of 2,100 venues, including luxury hotels, casinos, and conference centers. The program typically starts in July and is ideal for individuals graduating in Fall 2026 or Spring 2027. Encore focuses on employee development, mobility, rewards, and fostering an energizing and connected culture through its 'Focus on You' initiative. Participants will gain experience in live-event solutions, supporting clients through in-person, virtual, and hybrid event experiences. The program includes technical, operations, and sales rotations with hands-on learning alongside field leaders, instructor-led training at the corporate office in Chicago, IL, and online certifications through ENCORE University Academies.

Requirements

• 4-year college graduate with a BA/BS degree required.
• At least 1 year of related professional work experience or a combination of employment/internships.
• Strong interest in a management career with the opportunity for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and customer satisfaction focus.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate.

Nice To Haves

• Preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
• Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

• Manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development.
• Achieve the overall goals of the organization through effective workforce and inventory cost control.
• Guide customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience.
• Utilize all available tools to ensure maximum event and revenue capture from assigned customer base.

Benefits

• Health insurance
• Participation in a 401K plan
• Base salary
• Bonus incentive upon placement as an Operations Manager, Associate Producer, Director of Events or Venue Sales Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level