National College Leadership Program - Miami & Ft Lauderdale, FL
About The Position
Encore is seeking individuals interested in a career in operations management or sales through its National College Leadership Program (NCLP). This 5-month Manager in Training program, typically starting in July, prepares participants for immediate placement into an operations, production, or sales manager role within Encore's nationwide network of 2,100 venues. The program offers development opportunities, mobility, rewards, and an energizing culture, with training provided through technical, operations, and sales rotations, hands-on learning, instructor-led sessions, and online certifications from ENCORE University Academies. Upon placement, Operations Managers will manage floor operations focusing on service excellence, customer service, staff leadership, performance management, and cost control. Sales Managers will guide customers through event experiences, identify solutions, and maximize event revenue. Encore provides a competitive compensation and benefits package, including health insurance and 401K participation, with trainees receiving a base salary and potential for bonus incentives upon placement.
Requirements
- 4-year college graduate with a BA/BS degree required; preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
- At least 1 year of related professional work experience or a combination of employment/internships.
- Strong interest in a management career with the opportunity for advancement and promotion.
- Excellent communication, listening, and presentation skills.
- Effective leadership abilities and customer satisfaction focus.
- Technical aptitude demonstrated through interest and exposure to new technology.
- Ability to work at a hotel location within major metro markets.
- Flexibility to relocate
Nice To Haves
- Prior experience in management, operations, technology and/or hospitality is a plus.
Responsibilities
- Manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development.
- Achieve the overall goals of the organization through effective workforce and inventory cost control.
- Effectively guide customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience.
- Utilize all available tools to ensure maximum event and revenue capture from assigned customer base.
Benefits
- health insurance
- 401K plan
- base salary
- bonus incentive
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
