National Client Service Representative

S. A. Comunale Co., Inc.•Barberton, OH

7d•Onsite

About The Position

S.A. Comunale is seeking a National Client Service Representative for its Norton office to support established national accounts, including major corporations, retailers, and restaurant franchisees across the United States. The National Accounts Division provides fire and life safety services nationwide through company branches and a pre-qualified vendor network. The role combines inbound and outbound client calls (approximately 25% of the time) with email correspondence. The representative handles customer requests, coordinates logistics and subcontractor dispatch for fire protection system service and inspections, supports quote generation and order entry, and maintains work order and customer data. This position works on-site at the Norton office Monday through Friday, 8 a.m. to 5 p.m. Regular and reliable attendance is required.

Requirements

High school diploma or GED.
At least 3 years of experience in logistics, dispatch, a call center, or customer service, or a combination of these areas.
Demonstrated ability to provide superior customer service, manage logistics, and effectively support national account activities.
Proficiency in Microsoft Outlook, Excel, and Word.
Ability to learn and use database and quoting tools.

Responsibilities

Provide timely and accurate support for national client inquiries and service or inspection requests through phone calls and electronic communications.
Schedule service and inspections at customer sites on demand and with a sense of urgency.
Coordinate logistics for national accounts and communicate with vendors and customers as needed.
Collaborate with internal and external clients, vendors, partner branch locations, the vendor relations coordinator, and subcontractors to carry out national account activities.
Use internal and third-party facility management software to track and manage work orders.
Help address and resolve customer service issues, escalating complex issues to supervisors, the vendor relations coordinator, or other departments as needed.
Provide prompt, professional customer support and timely resolution of inquiries and concerns.
Support accurate quote generation by reviewing vendor quotes and negotiating vendor discounts when applicable.
Assist with order entry, ensuring orders are processed accurately and on time in accordance with customer requirements and deadlines.
Maintain internal and third-party customer databases; follow up on work order quotes and inspection or repair scheduling.
Identify discrepancies and areas for improvement.
Participate in cross-training and collaborate with the team to support efficiency and effectiveness.
Maintain reliable and regular attendance.