Client Service Representative

Old National Bank•Morris, MN

11d•$17 - $28

About The Position

Old National Bank is hiring a Client Service Representative to help retain and deepen client relationships throughout the banking relationship. The role processes transactions and service requests accurately and thoughtfully, resolves client service issues, identifies relevant products and services, and maintains knowledge of clients’ accounts and banking needs. Depending on the position, the representative may work at one banking center or support multiple locations within a market. The role also manages banking center cash operations, including the vault, ATMs, cash dispensing machines, and night drops. Representatives contribute to operational performance, service excellence, and product and service referrals, and may promote, sell, and open deposit accounts. The stated pay range is $17.00 to $27.50 per hour. Final compensation depends on location, skills, experience, qualifications, and the career level at which the position is filled. Old National Bank describes itself as committed to social responsibility, community investment, and an inclusive workplace.

Requirements

High school diploma or GED equivalent.
Preferred: 1–2 years of prior banking, sales, and/or customer service experience.
Preferred: 2 or more years of prior cash handling or Teller experience.
Demonstrated knowledge of banking policies, procedures, and regulations affecting banking center operations, including hold procedures, cash drawer limits, and cash-out limits.
Ability to meet cash-handling and balancing standards consistently and demonstrate attention to detail.
Ability to manage multiple tasks and priorities throughout the day.
Strong active listening, communication, and client service skills, including the ability to adapt communication to individual needs and handle difficult client interactions.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience.
2 or more years of prior cash handling or Teller experience.

Responsibilities

Process financial transactions accurately, professionally, and in accordance with bank policies and procedures while maintaining an acceptable balancing record.
Respond to client inquiries and service needs, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, understand their needs, provide appropriate information, and ensure their needs are met during interactions.
Resolve or assist with simple to moderately complex customer maintenance and client service issues using available resources and information from internal departments.
Manage cash supplies for banking center demand, including cash shipments and buying or selling cash as needed.
Balance and manage the vault, ATMs, and cash dispensing machines; process night drops.
Contribute to operational performance, service excellence, and product and service referral targets.
Participate in weekly sales meetings and other activities to increase referrals and sales.
Maintain knowledge of bank products and services and make referrals suited to client needs.
May promote, sell, and open deposit accounts.