Client Service Representative
About The Position
Sunrise Irrigation is seeking a Client Service Representative to handle customer inquiries, resolve issues, and provide accurate information about the company’s products and services. The role involves communicating with customers by phone, email, and in person, understanding their needs, and offering professional, empathetic assistance. The representative will build product knowledge, manage customer records accurately, collaborate with colleagues and other departments, and contribute to improvements in customer satisfaction and service delivery. The role also includes meeting performance metrics, participating in ongoing learning, and representing the company professionally. Tuesday-through-Saturday availability is required.
Requirements
- GED or high school diploma.
- Proven experience in a customer service role or similar position.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication abilities.
- Ability to handle multiple tasks and manage time effectively.
- Proficiency in typing at the required speed and using 10-key by touch.
- Authorized to legally work in the United States.
- Availability Tuesday through Saturday.
Nice To Haves
- A positive, professional attitude and pride in representing the company.
- Reliability, maturity, and discretion when handling financial information.
- A growth mindset and openness to learning, feedback, and process improvement.
- Clear, respectful, and proactive communication with peers and leadership.
- Resourcefulness, ownership, and a team-oriented mindset.
- Ability to collaborate with other departments to support smooth operations.
Responsibilities
- Handle customer inquiries by phone, email, and in person with professionalism, empathy, and efficiency.
- Provide accurate information about products, services, pricing, and availability.
- Resolve complaints and customer issues promptly and escalate complex cases when needed.
- Communicate courteously and effectively with customers, colleagues, and other departments; actively listen to understand customer needs.
- Develop and maintain knowledge of products, services, features, promotions, and updates.
- Apply critical thinking to resolve customer issues and identify recurring problems and potential service improvements.
- Manage time and a high volume of inquiries while maintaining quality standards.
- Enter data accurately and maintain customer accounts, including using typing and 10-key skills.
- Collaborate across teams to resolve customer concerns, improve service delivery, and share customer feedback and insights.
- Uphold a professional demeanor and follow company policies, procedures, and ethical standards.
- Participate in training, workshops, and ongoing learning, and stay current on customer-service trends and practices.
- Meet or exceed management-defined performance metrics, including response times, customer satisfaction scores, and resolution rates.
- Seek and act on feedback from supervisors and peers to improve performance and skills.
Benefits
- Hourly compensation based on experience and qualifications.
- Weekly performance bonus opportunity.
- Health insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with employer match.
- Paid time off.
- Company events.
- Vibrant company culture.
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
