Client Service Representative
About The Position
GoodVets is a nationwide network of modern animal hospitals co-owned with local veterinarians. The Client Service Representative (CSR) is the first and last impression for clients, creating a welcoming, supportive experience for pet owners and their companions. This front-desk role helps shape the client experience and supports the hospital’s overall success by handling client interactions and coordinating daily operations with the clinical team. The CSR provides customer service with warmth, empathy, and professionalism; manages phone calls, appointments, check-ins, and check-outs; processes payments; and helps maintain an organized reception area. The role also involves supporting emotionally stressed clients and assisting with occasional light administrative and cleaning duties. Compensation range: $16–$20 USD.
Requirements
- Strong communication and interpersonal skills.
- Comfort working in a fast-paced environment with multiple priorities.
- Familiarity with Windows-based systems and practice management software, or willingness to learn.
- A positive, team-first attitude and a passion for creating a welcoming environment.
- Availability to work evenings and weekends.
Nice To Haves
- Previous veterinary or medical front-desk experience is preferred, but not required.
Responsibilities
- Deliver elevated customer service with warmth, empathy, and professionalism.
- Greet clients and manage the check-in and check-out process efficiently and carefully.
- Answer and triage phone calls using a multi-line system.
- Schedule appointments, procedures, and follow-ups in coordination with the clinical team.
- Process payments and ensure accurate invoicing.
- Monitor the flow of patients and clients throughout the day.
- Maintain a clean and organized reception and lobby area.
- Communicate effectively with doctors, technicians, and managers to ensure smooth operations.
- Assist emotionally stressed clients with compassion and clarity.
- Support occasional light administrative and cleaning duties as needed.
Benefits
- Medical, dental, and vision insurance.
- Flexible spending options and disability coverage.
- 401(k) with company matching contributions.
- Paid holidays, vacation days, and personal time.
- Employee discounts on veterinary care and products at GoodVets locations.
- A collaborative, empathetic team culture that celebrates employees’ successes.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
