Client Service Representative

Ethos Veterinary Health • Red Bank, NJ

6d • $20 - $24 • Onsite

About The Position

Red Bank Veterinary Hospital is hiring a full-time Veterinary Client Service Representative for its specialty and emergency care hospital in Red Bank, New Jersey. The representative is the welcoming face of the hospital, creating a positive experience for clients while supporting doctors, veterinary technicians, and the hospital team in a fast-paced specialty environment. The hospital is a 100,000+ square-foot facility equipped for advanced specialty and emergency care, including MRI, CT, and PET scanning, 12 surgical suites, and a dedicated emergency department.

The role involves client-facing reception and administrative work, coordinating communication and workflow among clients and veterinary staff, and supporting families with compassion during sensitive situations. Compensation is $20–$24 per hour, based on experience. Full-time day shifts are available between 7:00 a.m. and 6:00 p.m. Flexibility for occasional weekends and overnights is desired, and a holiday rotation requires working at least two holidays per year.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfort working in a fast-paced environment.
• Basic computer proficiency and ability to learn new software.
• Ability to work collaboratively as part of a team.
• Fluent English speaking and reading skills.

Nice To Haves

• Flexibility for occasional weekend and overnight shifts is desired.

Responsibilities

• Greet clients and patients professionally and compassionately.
• Check patients in and out for appointments.
• Schedule appointments and recheck visits.
• Coordinate front desk operations and support hospital workflow.
• Assist families with euthanasia paperwork compassionately and sensitively.
• Discuss payment options and process client transactions.
• Process daily estimates and financial reports.
• Prepare schedules, maintain medical records, file documents, and complete administrative tasks.
• Answer incoming phone calls and direct urgent calls to the appropriate clinical team.
• Coordinate communication between clients, doctors, and veterinary staff.
• Support student training and mentorship opportunities as needed.
• Maintain a positive, organized, and client-focused environment.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Employee Assistance Program (EAP).
• Uniform allowance.
• Paid sick days and vacation days.
• Bereavement leave.
• Disability and life insurance.
• Employee pet discount.
• Ongoing training, mentorship, and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED