National Client Service Representative

S. A. Comunale Co. • Barberton, OH

5d • Onsite

About The Position

The National Client Service Representative supports established national accounts, including major corporations such as large retailers and restaurant franchisees. The role provides customer support for service and inspection requests involving fire protection systems across the United States. Work is divided between inbound and outbound phone calls and email correspondence, including customer-specific requests, coordinating and dispatching subcontractors, and generating quotes for potential work orders. The position is based on-site at the Norton office, Monday through Friday, 8 a.m. to 5 p.m., and requires reliable, regular attendance.

Requirements

• High school diploma or GED.
• At least 3 years of experience in logistics, dispatch, a call center, or customer service, or a combination of these areas.
• Demonstrated ability to provide superior customer service, manage logistics, and effectively support national account activities.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Ability to learn and use database and quoting tools.

Responsibilities

• Provide timely, accurate support for national client inquiries and service or inspection requests by phone and electronic communication.
• Schedule service and inspections at customer sites on demand and with urgency.
• Coordinate with clients, vendors, partner branch locations, the vendor relations coordinator, and subcontractors to carry out national account activities.
• Participate in cross-training and collaborate with the team to support efficient and effective operations.
• Coordinate logistics for national accounts and liaise with vendors and customers as needed.
• Use internal and third-party facility management software to track and manage work orders.
• Help resolve customer service issues and escalate complex matters to supervisors, the vendor relations coordinator, or other departments.
• Provide prompt, professional customer support and timely resolution of inquiries and concerns.
• Generate accurate quotes for national accounts, review vendor quotes, and negotiate vendor discounts when applicable.
• Assist with order entry, ensuring orders are processed accurately and on time while meeting customer requirements and deadlines.
• Maintain internal and third-party customer databases.
• Follow up on work order quotes and inspection or repair scheduling.
• Identify discrepancies and areas for improvement.
• Perform other duties as assigned.

Benefits

• Competitive pay and salary package.
• Bonus eligibility.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Tuition reimbursement.
• 401(k) with match.
• Company logo apparel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED