National Claims Intake Operations Analyst (Hybrid in CA)

First American•Santa Ana, CA

5d•$64,300 - $85,700•Hybrid

About The Position

The National Claims Intake Operations Analyst is responsible for driving performance, compliance, reporting, and operational consistency across the National Claims Intake Center. This position supports title claims and claims-adjacent intake operations across multiple locations and serves as a key partner to senior leadership by providing operational support, audit coordination, advanced reporting, and systems optimization. The role requires significant independent judgment and plays a critical part in ensuring continuity and long-term operational success of the National Claims Intake Center and the Claims Services division.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience required.
3-5+ years of progressive experience in complex operational environments, including responsibility for multi‑location functions.
Demonstrated ability to execute complex operational and strategic initiatives in multi‑site environments.
Strong ability to understand diverse employee needs while driving performance and monitoring results.
Broad and applied knowledge of principles, practices, and procedures related to claims intake operations, compliance, and performance management.
Advanced experience with operational reporting tools, databases, and analytics platforms.
Significant experience supporting staff across multiple locations and developing scalable operational solutions.
Advanced working knowledge of SharePoint architecture, site design, governance, and maintenance.

Responsibilities

Ensure work is appropriately assigned and completed by a large staff across three offices, meeting internal service timelines and quality standards. Oversees workflow distribution and supports staffing and resource planning.
Manage internal and external audit requests from intake through completion, ensuring responses are accurate, compliant, and delivered on time.
Create complex ad hoc and recurring reports using a variety of reporting tools including but not limited to Doma, Power BI, SQL, and Microsoft Access.
Serve as a SharePoint subject‑matter expert for Claims operations by creating, administering, governing, and maintaining multiple large-scale sites that support reporting and collaboration.
Work on resolving complex operational and compliance issues by applying strong analytical thinking, sound judgment, and practical solutions.
Analyze existing processes, guidelines, and workflows to identify improvement opportunities, and use sound judgment within established policies and practices to select effective methods, techniques, and evaluation criteria.
Support the Director of the National Claims Intake Center and related operations by handling additional projects and requests as needed.