National Accounts Relationship Manager

Cold Spring Granite Company•Cold Spring, MN

12d•$131,890 - $162,870

About The Position

The National Accounts Relationship Manager is responsible for the retention, growth, profitability, and overall relationship management of assigned strategic accounts. The role develops and executes account plans, builds relationships across customer organizations, identifies growth opportunities, coordinates cross-functional execution, and ensures customer commitments are fulfilled. It also supports the development of selected prospective national accounts and is accountable for assigned sales, profitability, customer experience, and strategic growth objectives. Regular domestic travel is required to support assigned accounts and business objectives.

Requirements

Bachelor’s degree in Business or a related field, or a combination of job-related experience.
Five years of industry-related experience.
Demonstrated ability to learn, adapt, and perform effectively in changing business environments.
Professional sales or account management training.
Ability to learn and effectively communicate Coldspring products, capabilities, systems, and relevant industry information.
Proficiency with CRM systems, Microsoft Excel, PowerPoint, Word, JDE, and other applicable business systems.
Strong organizational skills and demonstrated ability to manage multiple priorities and follow through effectively.
Ability to coordinate complex initiatives involving multiple internal functions and customer stakeholders.
Demonstrated ability to build relationships across customer and internal organizations.
Strong written, verbal, presentation, and relationship-management skills.
Ability to analyze sales, profitability, forecasting, and customer performance information and translate insights into action.
Strong commercial, financial, negotiation, and problem-solving skills.
Demonstrated ability to develop and execute strategic account plans.

Responsibilities

Develop and execute strategic account plans aligned with customer priorities and Coldspring’s corporate objectives.
Establish sales, profitability, retention, and growth goals for assigned accounts; monitor performance and take action to meet objectives.
Develop sales forecasts and maintain visibility into account opportunities, projects, risks, and anticipated business.
Build and maintain relationships with key customer stakeholders to understand their needs, priorities, and opportunities.
Serve as the primary point of contact for assigned accounts and coordinate internal teams to communicate and fulfill customer requirements, commitments, and expectations.
Identify and pursue opportunities to expand Coldspring’s products, services, programs, and share of business within existing accounts.
Develop selected prospective national accounts in alignment with Coldspring’s strategic growth priorities.
Analyze account performance, sales trends, product mix, market opportunities, and competitive activity to inform account strategy and business decisions.
Lead or support pricing, contract, rebate, and other strategic discussions in partnership with Sales leadership and internal teams, following established approval guidelines.
Collaborate with the Director of Sales and Regional Sales Managers to align national account strategies and initiatives with broader sales plans and support consistent execution.
Partner with Sales, Customer Support, Marketing, Operations, Finance, and other internal teams to execute customer programs, projects, and commitments.
Monitor customer experience, identify significant or recurring issues, and coordinate resolution and continuous improvement with appropriate teams.
Lead periodic customer business reviews to evaluate performance, address priorities, identify opportunities, and strengthen partnerships.
Coordinate the development and delivery of customer training on Coldspring products, programs, sales tools, and systems.
Monitor industry trends, customer strategies, competitive activity, and market developments that may affect accounts or create business opportunities.
Maintain current knowledge of Coldspring products, capabilities, systems, and industry developments through professional development and independent learning.
Travel domestically to support assigned accounts and business objectives.