National Accounts Project Coordinator

Micro Matic

7h•Onsite

About The Position

The Project Coordinator works with the Micro Matic Sales Team and Customers to organize and implement new company projects. Working in a team environment, the Project Coordinator will ensure that project deadlines are met in a timely manner and provide custom equipment quotes based on drawings/blueprints. This role represents the entire range of company products and services and requires excellent time management and communication skills, as there will be significant collaboration with customers and internal teams to deliver results.

Requirements

AA degree or one to two years related experience and/or training; or equivalent combination of education and experience.
Proficient with Microsoft Office, web-based applications and email programs.
Effectively manages duties through careful planning, resource allocation, time optimization, detail orientation and prioritization (Organization).
Relates to customers and colleagues in an open, friendly, accepting manner and shows sincere interest in others and their concerns. Works cooperatively and collaboratively with team, internal, and external customers. Asks for input and shares information (Relationship Management).
Anticipates and acts to meet customer needs in a high-quality cost-effective manner that ultimately fosters customer satisfaction (Customer Focus).
Possesses knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Actively seeks information to understand customers’ circumstances, problems, expectations, and needs (Customer Service).
Responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity and other pressures (Personable Adaptability).
Effectively communicates with customers, colleagues and managers via phone, email and face-to-face (Communication Skills).
Possesses up-to-date industry, product and customer knowledge. Ability to read and analyze technical drawings/blueprints. Applies the knowledge and skills required to do the job in competent manner (Technical/Functional Expertise).
Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Analyzes and deals with problems involving both concrete and abstract variables in sales and other customer interactions. Demonstrates critical thinking skills (Reasoning Ability).
Considers the relative costs and benefits of potential options to choose the most appropriate one (Judgment and Decision Making).
Ability to read and understand instructions, correspondence, and memos and write effective correspondence via letters and emails (Language Skills).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages (Mathematical Skills).

Nice To Haves

Experience with Microsoft D365.
Experience with quoting software.

Responsibilities

Liaises with Micro Matic Sales Personnel to identify and define project requirements, scope and objectives.
Liaises with Micro Matic Sales Personnel to ensure information provided is timely and accurate.
Collaborate with manufacturing team and sales team on custom items.
Completes System Quotes from drawings or blueprints.
Acts as a resource to Micro Matic’s Installer Network.
Provides proper service level to customers by managing the activity of the other departments that interact with account.
Plan and prioritize work tasks to ensure proper functioning of the department.
Assists the National Account Mangers/Operations Manager in processing orders, handling returns, resolving issues and other internal functions.
Effectively uses multiple software/computer systems to service accounts.
Maintains high level of current product knowledge, customer base and knowledge of the market.
Additional duties, as assigned.