National Accounts Coordinator

Allied Fire Protection • Austin, TX

1d • Onsite

About The Position

The National Account Coordinator will support the relationships and customer service of priority accounts serviced by Allied Fire Protection. This role is responsible for oversight of national and legacy accounts across seven Allied locations. The coordinator will work with Service Managers and take direction from the National Account Manager, communicating with local operations and sales teams as required. Key duties include tracking job status and progress in customer portals, aligning customer job status with ServiceTrade for accurate tracking, and executing daily national account job processes to eliminate inefficiencies and aging receivables. The role also involves managing all national account job setups, purchase orders, and invoices, working with accounting for collections data, reviewing and re-submitting rejected invoices, and primary follow-up on all national account receivables.

Requirements

• High school diploma is required
• Escalation Customer Service Experience
• Purchasing and Purchase Order Experience
• Excellent written and verbal communication skills
• Ability to follow verbal and written instructions
• Detail-oriented with excellent organization skills
• Ability to maintain accurate and auditable records
• Ability to work in a fast-paced service/construction team environment
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines

Nice To Haves

• A bachelor’s Degree is preferred
• Fire Protection Service administrator experience is highly preferred
• Ability to effectively utilize computers and software, including Service Trade, Microsoft Office Suite, and customer compliance portals is preferred

Responsibilities

• Oversight of national and legacy accounts across seven Allied locations
• Communication With Local Operations and Sales Teams as Required
• Tracking of Job Status and Progress in Each Customer Portal For Jobs Within An Established Market
• Alignment of Customer Job Status With ServiceTrade For Accurate Job Tracking
• Daily Execution of National Account Job Processes, Eliminating Inefficiencies and Aging Receivables
• Responsible for All National Account Job Setups, Purchase Orders, and Invoices
• Works With Accounting, Providing Critical Data for Collections
• Consistently Reviews Job Lists and Rejected Invoices, Gathering Requisite Information and Re-Submitting for Approval
• Primary on Collections Follow Up on all National Account Receivables

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED