National Accounts Coordinator

Empire Fire • City of Rochester, NY

6d • $20 - $30

About The Position

The National Accounts Coordinator serves as the operational backbone of the national accounts division, acting as the primary conduit between national account clients, exterior branch offices, and internal leadership. This role is responsible for the day-to-day coordination of service work, communication management, and billing support across a multi-state portfolio of national accounts.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• 1–3 years of experience in a coordination, dispatch, or customer-facing administrative role
• Strong organizational skills with the ability to manage multiple open work orders simultaneously
• Clear and professional written and verbal communication skills
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)

Nice To Haves

• Experience in the fire protection, facilities management, or field service industry
• Familiarity with ServiceTrade or similar field service management software
• Experience supporting billing or invoicing processes
• Ability to work in a fast-paced, multi-location environment with a high degree of accuracy

Responsibilities

• Receive, review, and dispatch work orders to the appropriate exterior branch offices and field teams
• Monitor open work orders to ensure timely acceptance, scheduling, and completion by assigned offices
• Serve as the central point of contact between national account clients and field operations
• Escalate scheduling conflicts, capacity issues, or service delays to the National Accounts Manager
• Collect and consolidate status updates from branch offices in preparation for weekly vendor meetings
• Attend and support weekly calls with national account vendors and large client representatives
• Maintain accurate and timely communication logs for all active accounts
• Respond to client inquiries regarding work order status, scheduling, and documentation requests
• Assist national account clients with the coordination of service work, site access requirements, and quote requests
• Process and track paperwork requests including proposals, service agreements, and compliance documentation
• Maintain organized records for all assigned accounts within ServiceTrade and related platforms
• Coordinate with branch offices to ensure proper completion and submission of required field documentation
• Learn and support the national accounts billing process under direct supervision of the National Accounts Manager
• Assist in reviewing completed work orders for billing accuracy prior to invoice generation
• Track billing milestones and flag discrepancies or missing documentation to the appropriate team member
• Develop proficiency in billing workflows specific to national account work as part of career growth within the division

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance.
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time.
• Paid holidays
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED