National Accounts Parts Coordinator

Model1 Commercial Vehicles • Indianapolis, IN

2d • $27 - $30 • Onsite

About The Position

As the National Accounts Parts Coordinator, you’ll play a crucial role in delivering exceptional customer service while ensuring the smooth processing of parts orders. You’ll be the go-to person for customers, guiding them through the ordering process, addressing any issues, and uncovering additional sales opportunities. In this dynamic role, you’ll collaborate with vendors, manage CRM updates, and meticulously handle the details, from tracking numbers to freight costs. Your organizational skills will shine as you assist with customer accounts, invoices, and special projects, all while supporting the team with vital administrative tasks and encompassing Model 1’s values for customers.

Requirements

• High School diploma or equivalent
• Excellent customer service skills on the phone and by email.
• Ability to complete tasks with little to no supervision.
• Ability to multi-task and keep organized.
• Consistent track record of previous high performance in the position or equivalent.
• Intermediate computer skills including Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Accurately process parts orders as assigned with a focus on reducing the overall length of order.
• Follow up and communicate with customers throughout the ordering process by both email and phone.
• Be customer savvy, recognizing and understanding customer needs, and effectively managing interactions within the scope of responsibility.
• Handle and manage a more complex product line, including bus parts and other related businesses of Model 1, such as upfits and leasing.
• Assist customers with inbound and outbound calls.
• Handle customer service issues and resolve them in a timely manner.
• Speak with customers about additional sales opportunities relating to their orders, understanding the complexity of national accounts.
• Place orders with vendors and follow up as needed.
• Help manage and update CRM data.
• Add accurate freight costs, tracking numbers, and pricing to orders.
• Assist with customer credit accounts and other invoice issues.
• Obtain new certificates from customers annually.
• Email invoices when customers request a copy.
• Manage and distribute reporting to the team as needed.
• Discuss appropriate pricing margins with customers that supports Model 1’s overall strategy.
• Help with administrative duties as assigned.
• Work on special projects as assigned.
• Other duties as assigned.

Benefits

• health insurance
• paid holidays
• vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED