Project Coordinator - National Accounts

Loeb Electric•Columbus, OH

12h•Onsite

About The Position

The Project Coordinator for National Accounts plays a vital role in managing multiple open orders, coordinating project milestones, and ensuring accurate and timely execution for our key strategic customers. This role delivers customer support excellence through effective workload prioritization, proactive communication with internal and external stakeholders, and precise order management from entry through completion. The ideal candidate demonstrates strong organizational skills, attention to detail, proficiency in project management systems, and the ability to respond promptly and professionally to customer and vendor inquiries while executing within established guidelines.

Requirements

2–4 years of experience in project coordination, operations support, customer service, or a related execution-focused role.
Experience managing active work queues, orders, or customer requests in a fast-paced, deadline-driven environment.
Demonstrated experience coordinating across internal teams such as Sales, Purchasing, Logistics, Warehouse, or Operations.
Experience working within structured processes, documenting work accurately, and escalating issues appropriately.
Experience interacting directly with customers, vendors, or manufacturers to provide updates and resolve execution-related questions.
Proficiency with Microsoft Office (Excel, Outlook, Word).
Working knowledge of ERP systems, project tracking tools, and client-specific web portals used to manage orders and project data.

Nice To Haves

Background in electrical distribution, lighting, construction, facilities, or trade-adjacent environments preferred.
Associate or Bachelor’s degree in Business, Operations, Construction Management, Supply Chain, or a related field.
Electrical trade experience, construction experience, or field-based industry experience is valued and may strengthen execution judgment.
Demonstrated experience operating in a professional office environment using structured systems, documentation, and workflows.
Exposure to project management coursework, CAPM, or similar certifications is a plus.
Equivalent combinations of education, certifications, and professional experience will be considered.

Responsibilities

Coordinate day-to-day execution of customer projects, managing orders, timelines, and material logistics within established processes.
Manage an active queue of customer requests, open orders, and project milestones, prioritizing work to meet deadlines and service expectations.
Enter quotes and orders accurately in ERP, ensuring pricing, fees, and documentation align with customer agreements.
Track project progress, material availability, shipping status, and delivery milestones, providing timely updates to internal teams and customers.
Communicate proactively with customers, vendors, and internal stakeholders regarding order status, changes, and next steps.
Coordinate with warehouse, logistics, purchasing, manufacturers, and sales teams to align material availability and delivery schedules.
Review customer material requests and documentation for completeness and accuracy, clarifying details as needed before processing.
Navigate ERP, project tracking tools, and client-specific portals to maintain accurate project data and records.
Identify execution issues, discrepancies, or delays and escalate appropriately with context and recommend next steps.
Support Senior Project Coordinators, Project Managers, and Team Leads by providing accurate execution updates and assistance as needed.
Build product knowledge and system proficiency through training, experience, and ongoing learning.
Contribute to a consistent customer experience through accurate execution, clear communication, and reliable follow-through.
Maintain professional relationships that reflect the company’s mission, values, and commitment to customer success.