National Accounts Operations Manager
About The Position
Evolus is seeking an experienced National Accounts Operations Manager to direct operational activities for its National Account business and help ensure business objectives are met. The role leads cross-functional efforts to optimize processes, improve efficiency, and standardize best practices across accounts. It calls for technical depth, principled thinking, structured communication, a high bar for quality, innovation, and a customer-focused approach. The position supports the success of National Accounts by overseeing contract renewals and onboarding, establishing operational readiness and account setups, enabling sales teams, supporting customer experience escalations, and developing standard operating procedures. It also serves as a primary operational liaison for sales representatives and corporate accounts, supports contracted accounts and promotions, manages shared resources, and identifies process improvements. The position is based in Newport Beach with a hybrid onsite schedule on Tuesday, Wednesday, and Thursday. Some travel may be required. It reports directly to the Director, Customer Experience & National Account Operations.
Requirements
- BA/BS degree in a life science or business discipline.
- Strong analytical capability, including confidence and experience with data, analytics, and contracting.
- Highly self-motivated, self-directed, and detail-oriented.
- Able to collaborate effectively with sales and marketing teams.
- Able to communicate and present complex technical and financial information effectively.
- Results-driven, with the ability to independently plan and prioritize strategies and tactics to improve operational efficiency.
- Critical-thinking and problem-solving skills.
- Strong decision-making and leadership capabilities.
- Adaptable and able to react to change quickly and calmly.
Nice To Haves
- Five or more years of proven success in key account operations in the pharmaceutical industry.
- Experience in aesthetics.
Responsibilities
- Oversee contract renewals to ensure seamless continuity of agreements.
- Facilitate onboarding of new contracts and their transition into operational workflows.
- Set up accounts, define points of contact between Evolus and National Accounts, establish Evolus credit, and support order shipments.
- Collaborate with Marketing to develop effective selling tools for sales representatives.
- Provide guidance on escalations to dedicated National Account Customer Experience representatives.
- Create and implement corporate- and practice-level standard operating procedures covering Evolus products, rewards, and club operations.
- Serve as the main liaison for sales representatives and corporate accounts, addressing operational questions and issues.
- Support RSMs and representatives managing contracted accounts, including maintaining an updated playbook.
- Work with National Account Managers to implement and execute promotions.
- Develop and maintain a centralized resource repository for the National Account and Sales teams.
- Identify, propose, and execute projects that improve efficiency by streamlining manual processes.
- Attend and participate in marketing and sales meetings as requested.
- Perform other related duties as required or assigned.
Benefits
- Medical, dental, and vision benefits.
- Employer-covered life insurance.
- Short-term disability coverage.
- 401(k) match.
- Potential eligibility for new-hire equity and long-term incentives, including RSUs, stock options, and/or discretionary bonuses.
- Mental health and wellbeing resources.
- Flexible paid time off for exempt employees or a paid time off accrual plan for non-exempt employees.
- Holiday soft closure between Christmas and New Year's.
- Catered team meals at headquarters and a fully stocked kitchen.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
