National Accounts Implementation Manager
About The Position
The Implementation Manager, National Accounts manages national account installation projects from contract signature through completion and customer sign-off. The role coordinates Sales, Design & Engineering, Field Ops, subcontractors, and field technicians to ensure projects are properly scoped, scheduled, and delivered on time and to specification. It leads a mandatory pre-install Kickoff Call for each project and aligns stakeholders on scope, equipment, and timelines. The role manages multiple concurrent accounts, tracks installation volume, SLA performance, and project milestones, and proactively identifies at-risk projects. It also supports process improvement by documenting standard operating procedures and identifying opportunities to automate manual workflows. Accurate project records must be maintained in company CRM and project-tracking systems. This position reports to the Sr. Manager, Sales & Install Ops and is performed remotely in a home-office setting, with up to 15% travel.
Requirements
- At least 3 years of project management, installation operations, or fulfillment/field coordination experience.
- Must be at least 18 years of age.
- Must pass a criminal background check.
- Valid driver’s license for occasional site visits.
- Ability to lift up to 25 lbs. and sit or stand for periods throughout the workday.
- Experience managing national or multi-site account installations.
- Familiarity with CRM/project-tracking tools.
- Experience coordinating cross-functional teams spanning sales, design, and field operations.
Nice To Haves
- Bachelor’s degree in Business, Construction Management, Supply Chain, or a related field; an equivalent combination of education and experience will be considered.
- Experience in a fast-growing, multi-location service business.
- PMP, CAPM, or an equivalent project management certification.
Responsibilities
- Serve as the primary implementation lead for assigned national account installation and fulfillment projects from contract signature through final completion and customer sign-off.
- Coordinate and lead the mandatory pre-install Kickoff Call, aligning the National Account Manager, Design & Engineering, and Field Ops on scope, equipment, and timeline.
- Build and maintain project schedules and installation timelines across multiple concurrent accounts, identifying and resolving scheduling conflicts, permitting delays, or equipment gaps.
- Serve as the primary point of contact for subcontractors, field technicians, and internal stakeholders throughout the installation lifecycle, escalating issues through the established chain of command when needed.
- Track and report installation volume, SLA performance, and project milestones to leadership; flag at-risk projects and recommend corrective action.
- Partner with Design & Engineering and Field Ops to improve installation and fulfillment processes, document standard operating procedures, and identify opportunities to automate manual workflows.
- Maintain accurate, up-to-date project records in company CRM and project-tracking systems to support data integrity for payroll, commissions, and customer reporting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
