National Accounts Coordinator

ASSA ABLOY • Monroe, NC

3d • Onsite

About The Position

The Account Coordinator provides overall day-to-day customer service and support to ensure the effective execution of customer objectives.

Requirements

• Quick learner.
• Collaborative and team worker.
• Comfortable with changes, fast-paced under stress.
• Good at multitasking.
• Basic skills with MS Suite.
• Able to start in 2 weeks.
• 3+ year experience in CSR in B to B setting.
• Experienced in handling a high volume of customer’s calls and emails.
• Professional communicator with customers on phone and via emails.

Responsibilities

• Handling a high volume of customer’s calls and emails regarding quotes, bills, shipping, products, quality and our services.
• Maintaining and monitoring project schedule.
• Documenting and following up on important actions and decisions for jobs.
• Following up on project deadlines.
• Determining project changes.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Taking or processing orders for a product or service.
• Listening to customer or client complaints or concerns and working to resolve their issues.
• Working closely with clients and internal teams to best meet client needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed