National Accounts Coordinator
ASSA ABLOY•Monroe, NC
•Onsite
About The Position
The Account Coordinator provides overall day-to-day customer service and support to ensure the effective execution of customer objectives. This role involves handling a high volume of customer interactions, managing project schedules, documenting key actions, and ensuring projects meet deadlines and quality standards. The coordinator will also assess project risks, process orders, and resolve customer concerns, working collaboratively with clients and internal teams.
Requirements
- Quick learner.
- Collaborative and team worker.
- Comfortable with changes, fast-paced under stress.
- Good at multitasking.
- Basic skills with MS Suite.
- Able to start in 2 weeks.
- 3+ year experience in CSR in B to B setting.
- Experienced in handling a high volume of customer’s calls and emails.
- Professional communicator with customers on phone and via emails.
Responsibilities
- Handling a high volume of customer’s calls and emails regarding quotes, bills, shipping, products, quality and our services.
- Maintaining and monitoring project schedule.
- Documenting and following up on important actions and decisions for jobs.
- Following up on project deadlines.
- Determining project changes.
- Undertaking project tasks as required.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues and provide solutions where applicable.
- Taking or processing orders for a product or service.
- Listening to customer or client complaints or concerns and working to resolve their issues.
- Working closely with clients and internal teams to best meet client needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
