National Accounts Coordinator
About The Position
The National Accounts Coordinator is responsible for being the primary interface with the National Account customers, under the direction of the National Accounts Team Lead. This role involves attending and preparing for weekly meetings, participating in training, leading the on-boarding process for new national account customers, and auditing administrative needs. The coordinator will also assist in scheduling and processing work orders, service requests, invoices, and repair quotes. Maintaining internal tracking systems and supporting sales efforts are also key aspects of this position. The company, Summit Fire National Consulting, is a subsidiary of SFP Holding, Inc. (Summit Companies), and is a full-service company for fire detection, suppression, and security with national capabilities. They are committed to equal opportunities and promoting a drug-free workplace.
Requirements
- High School diploma/GED, required.
- 1+ years of relevant experience, required.
- Ability to operate a computer and use Microsoft Office, required.
- Valid driver’s license with acceptable driving record, required.
- Must be able to comply with Summit’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
Nice To Haves
- Associate’s and/or bachelor’s degree, preferred.
Responsibilities
- Act as the primary interface with national account customers.
- Attend and prepare for weekly meetings with Account Coordinator Lead.
- Participate in training designed to improve industry knowledge and overall skills required of the position.
- Lead the on-boarding process for a new national account customer.
- Audit and validate that national account customer administrative needs are being met.
- Assist in scheduling and assigning work orders and service requests to appropriate office and or partner. Follow up to make sure work is completed in a timely manner to customers’ satisfaction.
- Assist in processing invoices to customers and assist the district Service Administrators in following-up on service requests for national account customers.
- Review and follow up on additional repair quotes and proposals.
- Maintain the internal tracking system and any third party system utilized by the national account customer.
- Work directly with service office to make sure national account customers questions are being answered.
- Support the sales efforts of the national account managers.
- Other duties may be assigned.
Benefits
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
- Extensive training opportunities
- Career advancement
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
