National Accounts, Client Services Coach

Rentokil Pest Control•Harrisburg, PA

9d•Onsite

About The Position

Assists Client Service management; Provides client service associates with additional assistance, side-by-side coaching, ongoing training & development, and co-facilitates new hire training. Cultivates and maintains on-going functional partnerships and client relationships.

Requirements

Must be in a client service position for a minimum of six (6) months
Have excellent written and verbal communication
Strong familiarity with National Accounts
Ability to multi-task in a fast-paced environment
Basic knowledge of Google, Salesforce, and NA systems
Exceptional organizational skills
Self-motivator and self-starter
Proven job knowledge by meeting performance expectations
Ability to coach and mentor
A results-oriented approach
Excellent organizational and leadership skills
Demonstrate leadership at all levels
Maintains positive, professional behavior
Ability to work under pressure
Strong verbal and written communication skills
Effective presentation skills
Ability to manage time
Demonstrate a strong work ethic
Maintains sound judgment
Detail oriented
Acts with the highest standards of integrity
Builds enduring and trusting relationships across all key stakeholders.

Nice To Haves

Previous leadership experience a plus

Responsibilities

Responsible for the creation and execution of unique and individualized training plans for underperforming client service colleagues
Performs side-by-side listening of associate calls, reviewing emails/portals and cases, and overall performance
Provides real-time associate coaching and development
Participates in recruiting activities and assists with candidate interviews
Co-facilitates new hire and recurrent training
Facilitates recognition programs & organizes center activities
Cultivates and maintains functional relationships
Assists in ensuring maximum sensitivity, proper routing, and responsiveness to customer requirements

Benefits

Competitive pay
Performance incentives
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays