National Accounts Associate

TIAA•Frisco, TX

3d•Onsite

About The Position

The National Accounts team establishes and maintains relationships with over 450 third-party fund companies that manage investments for TIAA clients. We oversee investment availability across Institutional Retirement, 529, retail Insurance, Brokerage and retail Managed Account platforms, providing both TIAA proprietary products and external options. Our team serves as the central point of contact for investment availability questions and provides solutions to third-party fund companies, external partners, and internal teams including Fund Operations, Product Teams, Sales, Consultant Relations, Relationship Managers, Transition Management, Investment Research Teams, RFP Teams, Compliance and Legal.

Requirements

Minimum 3 years of Institutional and/or Retail Platform management experience
FINRA Series 7 and 63 (can be obtained within 90 days of employment)

Nice To Haves

5+ years of Institutional and/or Retail Platform management experience
Bachelor's Degree
Advanced understanding of TIAA products and platforms
Strong understanding of investment products: mutual funds, CITs, annuities
Strong knowledge of policies and procedures for offering investments on our platforms
Negotiation of selling and servicing agreements and amendments.
An understanding of legal agreement structure and the financial impact of the revenue sharing fee arrangements.
Advanced understanding of share class and revenue share impacts
Comprehensive knowledge of TIAA's business units to represent these platforms to all outside investment firms.
Ability to navigate internal subject matter experts and committees to develop new programs and take leadership role in maintaining existing initiatives.
Analytical skills for quarterly oversight reporting
Ability to represent TIAA at various industry events or symposiums
May require travel up to 10-15% for client meetings
Strong knowledge of back office or fund operations
Advanced relationship development and management
Effective partnership identification skills
Project management experience
Existing relationships with external firms
Advanced time management and prioritization skills

Responsibilities

Lead and prepare preparation of quarterly reporting of key metrics, assets, and revenue, with ongoing focus on improving automation, efficiency and accuracy of reporting processes
Manage content for RFP responses
Maintain a comprehensive listing of investment options available on our platforms
Oversee key contract provisions: trade settlement, large trade notification, prospectus and proxy delivery, 22c-2
Build and maintain relationships with third-party fund company leaders to facilitate collaboration and expedite problem resolution
Possess detailed knowledge of selling and service agreements for investments on our platforms
Lead efforts working with legal teams to establish agreements and amendments with asset management firms, addressing any contract disputes that arise
Mediate and drives resolution for any issues that occur managing the day-to-day activities on the platforms (i.e., trade rejects, outstanding invoices, fund partner requests that impact our clients, implementation issues, corporate actions, etc.)
Coordinate monthly communications with fund companies to inform TIAA Wealth Portfolio Managers and Financial advisors about investment products
Identify and escalate risks with client requests to prevent disqualification from funds
Support calls with clients and consultants to address consultant recommendations, identify gaps, and gather feedback for platform enhancement
Collaborate with partners for joint sponsored events, client forums, industry panels, and internal meetings