National Account Service Manager
About The Position
Carrier Global Corporation is seeking an experienced National Account Service Manager to work closely with key national accounts, identify early trends, and ensure timely resolution of technical issues. The role provides customer training on product functions, capabilities, maintenance, and repair requirements, and manages the goodwill process to maintain customer satisfaction while improving company performance metrics. This is a remote, field-based position combining home-office administrative oversight with on-site client engagement. The manager supports approximately 10 national accounts with locations across all 50 states and may travel domestically up to 60% annually. Candidates must live within driving distance of a major commercial airport and have a private, distraction-free remote office with secure, high-speed internet. The position supports accounts across U.S. time zones during business hours of 8:00 AM–6:00 PM Eastern Time, Monday through Friday.
Requirements
- High school diploma or GED.
- Valid driver’s license and safe driving record to support frequent travel to regional dealer locations via company vehicle.
- At least 3 years of experience managing an end-user technical relationship.
- At least 2 years of experience with electrical, mechanical, or refrigeration systems.
- A quiet, private, distraction-free remote office with secure, high-speed broadband internet suitable for video conferencing and client communications.
- Willingness and ability to travel up to 60% via company vehicle and air travel across the United States.
- Ability and willingness to work 8:00 AM–6:00 PM Eastern Time, Monday through Friday.
- Residence within driving distance of a major commercial airport.
Nice To Haves
- Bachelor’s degree.
- Broad knowledge and skills within a specific technical or professional discipline, with understanding of the impact of work on other areas of the organization.
- EPA 608 Certification.
- Previous experience in transportation, automotive, or HVAC industries.
- Proficiency in Microsoft Office applications.
- Knowledge of or experience with Carrier Transicold products.
Responsibilities
- Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
- Engage regularly with senior leadership at customer accounts to address service needs and build strong relationships.
- Analyze service performance data to identify trends and implement improvement opportunities.
- Drive customer satisfaction through expert technical guidance and proactive problem-solving.
- Collaborate with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.
- Provide customer training on product functions, capabilities, maintenance, and repair requirements.
- Manage the goodwill process to maintain customer satisfaction and improve company performance metrics.
Benefits
- Medical, dental, and vision coverage; wellness incentives.
- Retirement benefits.
- Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; and purchased vacation.
- Short-term and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
- Tuition assistance.
- Short-term cash incentives, subject to plan requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
