National Account Manager

Rogers Communications•Vancouver, BC

9d•Onsite

About The Position

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time. At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity! As our National Account Representative for Partner Retail Sales, reporting to the Director, your role within Rogers will be to support the Account Management team to build strong and collaborative relationships with our Retail Partners. This is a key account support role in a fast paced environment that balances supporting execution of account programs, gathering market intelligence for effective decision making, and acting as our Retail Partner’s prime for operational and account maintenance support. National Account Reps spend approximately 50% of their time on administrative tasks such as Invoice processing and sales reporting. The balance of time is spent working collaboratively with our retailers, Account Management group and Field teams. We are looking for an individual who thrives in a fast paced work environment. Are you passionate for ensuring our customers get the best experience possible in our Retail Partners? Are you a self starter that is comfortable working independently? Are you obsessively organized to ensure you never miss a deadline or lose track of a task? If so, these are the skills we think you will need to be successful in this role:

Requirements

2-4 years’ experience in a sales environment. Ideally, either working within or supporting a National Retailer.
Strong MS Office skills -> Advanced Excel experience preferred (Pivot Tables etc.)
Attention to detail and comfort managing a variety of daily and weekly deliverables - small and large.
Strong training ability coupled with well-developed presentation skills.
Strong interpersonal, communications, and time management skills.
Community College/University education with Business or Marketing preferred.
Valid BC driver’s license required.
A pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Responsibilities

Enter, Track and Validate all retailer invoices and payables.
Run regular and ad hoc reports to track sales performance.
Condense and present reporting to identify insights and trends that warrant action or further investigation.
Liaise with retailers on training programs and plan annual training tours/events.
Manage product launch details – demo units, hardware specifications, shipping requirements etc.
Set/support in store merchandising plans and work with Field Team to support/audit execution.
Meet or exceed monthly/quarterly sales and performance objectives for Rogers/Fido/Chatr Wireless
Assist in designing and developing promotions to maximize Rogers/Fido Wireless’s market share within assigned accounts
Resolve exceptional customer issues and concerns pertaining to Rogers/Fido/Chatr Wireless.
Maintain and improve existing relationships with Head Office and Retail Sales staff.
Gather competitive information.
Provide reports on Rogers/Fido Wireless activity, inventory, issues, and competitive activity.
Other duties as assigned.