National Account Manager
About The Position
Ingram Content Group (ICG) is seeking a National Accounts Manager to join our team in LaVergne, TN. This individual is responsible for servicing national accounts and leading wholesale efforts with assigned accounts for Ingram. The position will serve as liaison between Ingram and Ingram partners while promoting Ingram services, reputation, competencies and capabilities. The National Accounts Manager is responsible for maintaining favorable contacts with current and potential key accounts, utilizing strong verbal and interpersonal communication skills. In this role, this person may attend trade shows and conferences and must be able to travel with limited restrictions. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.
Requirements
- Bachelor’s degree or year for year experience
- 3 years account management, sales, book industry or related experience
Nice To Haves
- Merchandising experience
Responsibilities
- Form strong relationships at all pertinent levels of the account base and serve as primary contact/liaison between current customers and the organization to resolve questions regarding titles and services.
- Research and resolve customer problems, recommend modifications based upon P&L/customer needs analysis as well as current or potential Ingram products or services.
- Prospect for new trading opportunities or recommend strategies to increase business from existing accounts through collaboration with marketing, publishers and product.
- Responsible for the overall maintenance of assigned accounts to include volumes, returns inventory selection, profitability, and/or net sales.
- Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.
- Enlists the support of other departments as needed.
- Partner with current and prospective clients to determine if Ingram products/services are applicable and utilize market trends to develop new ideas and present to clients on the benefits of an Ingram relationship.
- Assist in selecting titles for key account inventories and provide input from customers, sales analyses and industry trends.
- Provide information on accounts that can be used for future forecasting.
- Travel to meet with assigned accounts to discuss business reviews, sales and/or returns levels, programs, services, problems or other issues.
- Travel could also include trips within the assigned area to better understand the opportunities associated with assigned account.
- Represent Ingram Book Group at trade shows and other related conferences.
- Prepare a monthly report to interpret account activity to management outlining sales/returns trends, relationship and service issues, account activities, competitive threats and general market concerns.
Benefits
- Medical/Prescription Drug plans
- HSA
- Vision
- Dental
- Health Care FSA
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match
- Life and AD&D
- Employee Assistance programs
- Group Legal
- Wellness program with access to onsite gym and basketball court for associates
- Tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Game room with ping pong & foosball
- Casual Dress Code
- Flexible Schedules (per team)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
