National Account Manager
About The Position
The National Sales Manager is responsible for leading and growing strategic, enterprise-level customer relationships across multiple regions, business units, and product lines. This role drives revenue growth, profitability, and long-term customer partnerships by developing and executing comprehensive commercial strategies aligned to customer needs and organizational objectives. Serving as a trusted advisor to key stakeholders, the National Sales Manager partners cross-functionally with Operations, Supply Chain, Finance, Quality, and Commercial teams to deliver integrated solutions, strengthen customer engagement, and drive sustainable business expansion. This role plays a critical part in identifying new opportunities, increasing wallet share, improving margins, and positioning the organization as a preferred strategic partner.
Requirements
- Bachelor’s degree in Business, Sales, Marketing, Supply Chain, Engineering, or related field required.
- 15+ years of progressive sales, strategic account management, or commercial leadership experience within manufacturing, industrial, packaging, or related industries.
- Experience managing large, multi-site, enterprise-level customer accounts preferred.
- Demonstrated success driving revenue growth, margin improvement, and long-term customer partnerships.
- Strong commercial acumen with advanced negotiation, pricing, and contract management capabilities.
- Proven ability to build and influence executive-level customer relationships and drive long-term strategic partnerships.
- Experience partnering closely with Product Management, Innovation, and Technical teams to support new product development, commercialization, and customer-driven solutions.
- Ability to identify market trends, customer needs, and innovation opportunities that drive business growth and competitive differentiation.
- Experience leading strategic account planning and cross-functional commercial initiatives.
- Strong analytical skills with the ability to interpret financial, operational, and market data to drive decision-making.
- Proficiency with CRM systems, forecasting tools, and sales reporting platforms.
- Excellent communication, presentation, and executive presence.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Collaborative leadership style with experience working across Operations, Supply Chain, Finance, Quality, Product Management, and Commercial teams.
- Experience coaching teams, driving accountability, and leading change initiatives.
Responsibilities
- Lead and manage relationships with high-value national and enterprise accounts, serving as the primary commercial contact and strategic advisor.
- Develop and execute strategic account plans focused on revenue growth, profitability improvement, customer retention, and wallet-share expansion.
- Identify and capture new business opportunities across products, services, and regions through proactive commercial engagement and market analysis.
- Structure, negotiate, and manage complex commercial agreements including pricing, rebates, contract terms, and service-level commitments.
- Conduct Quarterly Business Reviews (QBRs) with customers, presenting performance metrics, operational updates, innovation initiatives, and long-term value strategies.
- Partner cross-functionally with Operations, Supply Chain, Quality, Finance, and Product Management teams to ensure successful execution and customer satisfaction.
- Monitor account performance, including revenue, margin, forecast accuracy, and profitability, implementing corrective actions as needed to achieve targets.
- Anticipate customer risks and operational challenges, driving resolution strategies and escalation management when necessary.
- Support demand planning and forecasting activities to optimize inventory positioning, service reliability, and customer delivery expectations.
- Build and maintain executive-level customer relationships, aligning on strategic priorities, long-term partnership models, and multi-year growth initiatives.
- Maintain accurate CRM data, pipeline visibility, forecasting, and executive-ready reporting on account activities and performance.
- Coach and develop commercial talent while helping establish strong operating rhythms across account management activities.
- Perform other duties and responsibilities as assigned.
Benefits
- medical
- dental
- paid time off
- other competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
