National Account Manager

Aramark • New York, NY

4d

About The Position

The National Account Manager (NAM) serves as the primary relationship owner for a portfolio of LifeWorks’ national clients, responsible for driving client satisfaction, operational execution, and profitable growth across assigned accounts. This role focuses on managing day-to-day client relationships, executing against account plans, and ensuring consistent delivery of services in alignment with client expectations and contractual commitments. The NAM partners closely with cross-functional teams—including Operations, Finance, Sales, and Marketing—to deliver results, strengthen partnerships, and identify opportunities for growth within existing accounts. The National Account Manager plays a critical role in maintaining strong client relationships while balancing operational execution, financial performance, and long-term account stability. LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience—not a requirement—and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product.

Requirements

• Bachelor’s Degree required
• Minimum of 5–7 years of B2B account management, sales, or client relationship experience
• Experience managing large or multi-location accounts preferred
• Strong understanding of financial performance, including revenue, profit, and AR management
• Proven ability to drive account growth and retention
• Ability to manage multiple priorities across a portfolio of accounts
• Strong collaboration skills within a matrixed organization
• Problem-solving mindset with ability to address operational and client challenges
• Strong communication and presentation skills

Responsibilities

• Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management
• Manage account performance against key client KPIs, service level agreements, and contractual commitments
• Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention
• Support contract management activities, including renewals, extensions, and compliance with contractual terms
• Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)
• Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs
• Support pricing execution, including audits and alignment with contract terms
• Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances
• Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights
• Support onboarding and implementation of new clients transitioning into the portfolio
• Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes
• Maintain accurate account documentation and updates within systems (e.g., Salesforce)

Benefits

• medical
• dental
• vision
• work/life resources
• retirement savings plans like 401(k)
• paid days off
• parental leave
• disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level