National Account Manager

Securitas•Columbus, OH

4d•Onsite

About The Position

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world. Role Overview Step into a high-impact leadership role where you shape client relationships, drive operational performance, and lead a strong team to success. As National Account Manager, you will own key client accounts, guide project planning and operations development, and make sure we deliver consistently outstanding service. You will be the trusted partner for our clients and the go-to leader for our teams, balancing strategy with hands-on execution.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
3 to 5 years of experience in security or management (security, facilities, operations, or related service industries).
Experience leading teams in a fast-paced, client-focused environment.
Strong computer skills, including spreadsheets and basic reporting tools.
Excellent customer service, staff supervision, and conflict resolution skills.
Solid understanding of security operations, safety controls, and basic business and HR management.
Ability to analyze data, identify trends, and make sound recommendations.

Nice To Haves

Additional education in business, management, or a related field is a plus.
Prior experience managing multiple sites or accounts is strongly preferred.

Responsibilities

Serve as the primary point of contact for national and local client accounts, building strong, long-term partnerships.
Meet regularly with client representatives for updates, performance reviews, and strategic planning conversations.
Lead client start-ups, transitions, and expansions to ensure smooth implementation and continuity of service.
Spot opportunities to enhance service, improve efficiency, and deepen client trust.
Lead by example and foster a culture where everyone is treated with dignity and respect.
Coach, mentor, and develop supervisors, building future leaders and a strong bench.
Conduct regular performance evaluations and provide clear, constructive feedback.
Promote a safe, inclusive, and supportive work environment where people can do their best work.
Help develop and manage budgets for assigned accounts, including labor planning and cost control.
Manage expenditures, maintain equipment and supplies, and ensure accurate payroll records.
Ensure compliance with all laws, regulations, company policies, and client procedures.
Monitor key performance indicators and implement action plans to improve results.
Support incident response, investigations, and reporting when issues arise.
Provide input on company initiatives and support the rollout of new programs, tools, and processes.
Assist with legal, financial, HR, and administrative matters to keep operations on track.
Partner with internal teams such as HR, Finance, IT, and Sales to support business goals and client needs.
Identify operational risks and opportunities and recommend practical, effective solutions.