National Account Director

Aramark•Orlando, FL

About The Position

The National Account Director serves as the strategic leader and single point of contact for one of Aramark’s premier national clients, driving performance, growth, and partnership excellence across every facet of the account. This role blends strategic vision with operational precision, ensuring that client objectives are not only met but consistently exceeded. As the primary steward of the client relationship, the National Account Director shapes strategy, leads cross-functional collaboration, and champions continuous improvement to deliver measurable business outcomes. This is a high-impact, high-visibility position that demands strong business acumen, consultative leadership, and a relentless focus on client satisfaction, profitability, and long-term partnership success. We are currently looking to identify a National Account Director who manages coast-to-coast business, with preference to those who live in Seattle, Texas, and Florida.

Requirements

Bachelor’s Degree required.
Minimum of 8 years successful B2B sales and/or account management experience
Superior business acumen and the ability to manage high-profile, strategic accounts
Major (National) Account management experience required
Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner
Thorough understanding of financial information relating to profit & loss, sales, capital expenses, and other operating issues
Track record of plan attainment required
Ability to balance client needs and goals with internal objectives
Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
Understanding of a matrix organization and how to work cross-functionally to achieve objectives
Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales
Problem solver – proven ability to identify and resolve operational issues
Thorough knowledge of the company’s entire product line
Strong written and verbal communication skills
Strong presentation development and delivery skills

Responsibilities

Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of National Account client(s)
Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
Establish, measure, and ensure improvement against the client’s KPIs
Meet and exceed fiscal year planned portfolio objectives, including overall revenue growth, base business growth, gross profit margin, profitability, and client retention
Manage client contract(s) according to requirements and execute on extensions in alignment with the fiscal year retention plan
Execute on portfolio price increase plans in alignment with client contractual terms
Support the Billing & Collections team through the completion of monthly pricing audits, and as required, to ensure attainment of AR objectives for the client portfolio.
Execute on monthly, quarterly, and semi-annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations.
Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio.
Responsible for the implementation of client program upgrades
Lead RFP retention efforts for clients within the managed portfolio in partnership with the National Account Sales team
Partner with Aramark xLOB leaders to support account management, growth, and retention efforts for clients in the portfolio who utilize multiple Aramark service lines
Actively coordinate introductions and meetings between Aramark leadership and client leadership within the managed portfolio to facilitate deeper, long-term partnerships