National Account Director

MISTRAS Group

4d•Hybrid

About The Position

The National Account Director is responsible for developing and expanding strategic customer relationships within the Aerospace & Defense market, with a focus on delivering value-driven inspection solutions. This role partners closely with operations, technical, and leadership to align customer requirements with MISTRAS’ technical capabilities, operational capacity, and long-term growth objectives. The position is responsible for driving profitable revenue growth, strengthening customer partnerships, and improving margin performance through strategic account planning, consultative selling, and disciplined opportunity management. The National Account Director will lead customer engagement efforts focused on complex programs, multi-site opportunities, and integrated service solutions across MISTRAS’ In-Lab service network. This individual will also help shape and standardize strategic account methodologies, customer engagement practices, and commercial execution strategies across the organization.

Requirements

High school diploma, Undergraduate degree a plus.
Industry-specific and/or NDT experience required.
Valid Driver’s License
Travel between 30-60%
Microsoft Office suite (Word, PowerPoint, Excel etc.)
CRM proficiency preferred

Responsibilities

Develop and execute strategic account plans that support revenue growth, margin expansion, customer retention, and long-term partnership development.
Build relationships within assigned accounts and position MISTRAS as a trusted solution partner.
Maintain a strong understanding of MISTRAS’ OneSource solution portfolio, with emphasis on Aerospace & Defense, nondestructive inspection solutions.
Identify opportunities to expand service penetration across customer locations, programs, and manufacturing processes.
Collaborate closely with Operations and Sales Leadership to ensure commercial commitments align with operational capabilities, turnaround expectations, and profitability objectives.
Lead customer discussions related to technical solutions, inspection strategy, service delivery models, and long-term support agreements.
Ensure customer satisfaction while proactively identifying future business opportunities and areas for operational improvement.
Drive disciplined opportunity management, including forecasting, quote follow-up, pipeline management, and strategic account reviews.
Maintain accurate and current account activity, opportunity tracking, and customer information within HubSpot.
Provide market intelligence and competitive insights related to customer activity, industry trends, pricing pressures, and emerging technologies.
Support contract negotiations, pricing discussions, and commercial strategy development in coordination with management.
Represent MISTRAS at customer meetings, trade shows, industry events, and professional forums as appropriate.
Participate fully in training, professional development, strategic planning sessions, and leadership meetings.