National Account Director

ABM•San Francisco, CA

1d•Onsite

About The Position

The National Account Director provides strategic leadership for a national portfolio in the Data Center and Mission Critical industry, overseeing client retention, financial performance, and growth. The role is the primary executive relationship owner and partners with customer leadership, Operations, Finance, Engineering, Janitorial, and other internal stakeholders to deliver integrated facility services, including engineering, critical facility maintenance, janitorial, and workplace support services. The director leads a complex portfolio of mission-critical facilities and ensures contractual commitments, operational performance, customer satisfaction, and business objectives are achieved. The position is based in the San Francisco Bay Area, with a home-base office in San Francisco or Santa Clara at an ABM office or designated client location. It requires significant onsite presence across supported locations, including San Francisco, Oakland, and Santa Clara, as well as travel to Los Angeles and other supported locations nationally. Travel is approximately 25%.

Requirements

Bachelor's degree preferred or equivalent combination of education and experience.
At least 10 years of experience in strategic account management, facilities management, corporate real estate, engineering services, or related industries.
At least 5 years supporting large national or enterprise accounts.
Experience leading executive-level customer relationships.
Strong executive presence and relationship management skills.
Proven ability to drive customer retention and account growth.
Strong financial and business acumen.
Experience leading strategic business reviews and executive presentations.
Ability to influence cross-functional teams and drive results without direct authority.
Strong communication, negotiation, and problem-solving skills.
Proficiency with Microsoft Office applications.
Ability to travel approximately 25%.
Valid state-issued driver's license.

Nice To Haves

Experience within Data Centers, Mission Critical facilities, Integrated Facilities Management, or similar technical environments.
Experience with CRM, reporting, and performance management tools.

Responsibilities

Serve as the primary executive relationship owner for a national Data Center portfolio.
Build and maintain trusted partnerships with senior customer stakeholders.
Lead executive business reviews, operational reviews, and governance meetings.
Manage customer escalations and ensure timely issue resolution.
Develop and execute account retention strategies.
Identify opportunities to expand services and strengthen customer partnerships.
Support contract renewals and long-term account planning.
Partner with Operations, Engineering, and Janitorial leadership teams to ensure exceptional service delivery.
Maintain a deep understanding of portfolio operations, contracts, service scopes, and customer requirements.
Monitor operational performance and ensure alignment with service commitments.
Review KPIs, SLAs, customer feedback, and portfolio performance metrics.
Support continuous improvement initiatives across the portfolio.
Maintain accountability for overall account health and profitability.
Review financial performance and partner with operational leaders to improve results.
Participate in budgeting, forecasting, and financial reviews.
Monitor contract compliance and service delivery performance.
Identify risks and opportunities impacting account performance.
Collaborate with Operations, Finance, HR, Safety, and Executive Leadership teams.
Influence stakeholders across multiple functions without direct authority.
Support strategic initiatives that enhance the customer experience.
Foster a culture of accountability, partnership, and continuous improvement.