NASS HR Connect Representative

The Mosaic Company•Tampa, FL

About The Position

The Human Resources Operations Systems Specialist will perform advanced transactions in the Workday system, serve as the EBS HR point of contact for reporting and act as an escalation point within HR Connect. The role will provide advanced customer service support to HR Leaders, People Leaders and employees by addressing their systems inquiries and questions. The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality. This role serves as a focal point for Workday and Service Now testing and researching of systemic issues.

Requirements

High school/GED required.
5 or more years of HR/payroll administrative or supporting role experience/Customer service experience
Extensive experience with HRIS systems and Request systems (preferably Workday and Service Now)
General knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation and/or leave administration
Strong organizational skills with the ability to handle, organize and prioritize multiple tasks
Basic conflict resolution skills for handling employee situations
Excellent telephone communication skills
Strong human relations and interpersonal skills
Ability to handle highly confidential and sensitive information
Ability to adapt to a continually changing business and work environment
Detail-Oriented
Strong customer service skills, including meeting quality standards for services
Strong verbal, written and listening communication skills
Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic
Demonstrated problem-solving, analytical and judgement skills

Nice To Haves

Bachelor's degree in information technology or human resources preferred.

Responsibilities

Perform advanced transactions in the Workday system.
Serve as the EBS HR point of contact for reporting.
Act as an escalation point within HR Connect.
Provide advanced customer service support to HR Leaders, People Leaders and employees by addressing their systems inquiries and questions.
Resolve complex HR transactions.
Analyze problems to identify root causes.
Enhance overall system functionality.
Serve as a focal point for Workday and Service Now testing and researching of systemic issues.
Collaborate efficiently and effectively with team members across functional areas, seeking input and assistance as needed.
Reporting.
HR Systems Access issue resolution.
Supervisory org updates and creation.
Password management.
Liaison with HRIT.
Testing and researching systemic issues.
International transfers and executive moves processing.
Provides secondary support for various other HR Connect tasks including processing transactions through Service Now tickets and Workday inbox items, terminations, job and organizational changes, anniversary award processing, job profile updates and code assignments, and related activities.
Share relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions.
Provide backup for incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting.
Manage incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.
Coordinate with other EBS HR departments, COE team members and/or HRBPs as needed to research and resolve more complex issues.
Ensure global alignment when changes are proposed or made in one region or the other (NA/SA) where applicable.
Provide internal audit checks on transactions as requested by the HR Connect Leader and looks for cause/effect relationships to improve the processes.
Evaluate and provide leader requested data regarding performance analytics for the HR systems (service now tickets, WD transactions, etc..).
Provide basic analysis and makes recommendations for improvements.