Connect Ambassador

OTSI•Kansas City, MO

8d•Onsite

About The Position

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Connect Ambassador. This role is based in Kansas City, MO and is an onsite position. The Connect Ambassador will be responsible for creating a positive customer experience through customer engagement and providing support to Client Connect staff, spending approximately 65% of their time on average over a one-year period on these tasks. This includes greeting customers, assessing needs, answering basic questions, managing human traffic flow, assisting customers with payments, and collaborating with the facility team on escalations and resolutions. The role also involves enhancing community engagement by supporting outreach endeavors, spending approximately 35% of their time on these tasks. This includes assisting in event preparation and tear-down, supporting the team during extended outage situations, helping with the development of workshops/seminars, assisting with opening/closing the facility, and gathering data on community event effectiveness. Additionally, the Connect Ambassador will provide customer education around Client’s portfolio of Energy Efficiency products and services and process enrollments when applicable.

Requirements

Solid communication and customer service skills
Self-starter
Outgoing and personable
Organized with attention to detail
Able to work well in a fast-paced environment
Good judgment
Knowledge of MS Office Suite
Works well in team environment
Professional demeanour
Flexible and adaptable – assignments, priorities, work hours/shift and obligations
High school diploma
Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
Demonstrated experience in working in fast-paced environment.
Proficiency in working with Microsoft Office Suite

Nice To Haves

Spanish bilingual skills are an added advantage

Responsibilities

Help create a positive customer experience through customer engagement and providing support to Client Connect staff
Greet customers and assess needs
Effectively answer basic questions
Manage human traffic flow within the space
Assist customers with payments.
Collaborate with the facility team on escalation-types and resolutions
Other duties as assigned to support customer service needs
Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours
Provide assistance in event preparation and tear-down, with both internal and external stakeholders
Assist the team as required during extended outage situations
Help with the development of workshops/seminars for community and customer groups
Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured
Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback
Provide customer education around Client’s portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.