Nail Technician - Spa

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

14d•Onsite

About The Position

The Nail Technician performs professional nail, hand, and foot treatments, following spa protocols and accepted certification practices. The role requires knowledge of nails, basic hand and foot massage techniques, and neat polish application, as well as excellent sanitation and cleanliness practices. The technician learns the spa’s service offerings and product knowledge to provide beauty solutions that meet guest needs. The position works under the supervision of the Spa Beauty Salon Manager and must follow departmental policies and service standards, including applicable Forbes 5 Star, LHW, AAA Five Diamond, and treatment-vendor protocols. The technician supports spa operations by delivering courteous, timely guest service, promoting treatments and retail products, maintaining the work area and equipment, and participating in training and staff meetings. A current Florida state license and at least one year of practical experience in all aspects of nail care are required. The casino work environment is hectic, fast-paced, crowded, and noisy, with possible exposure to secondhand smoke and other casino-related environmental factors. The job frequently involves standing, walking, using hands, reaching, communicating, and lifting or moving up to 50 pounds. Effective communication with guests in English is required. Final candidates must complete gaming licensure background checks before an offer is extended.

Requirements

Hold and maintain a current Florida state license.
Have at least 1 year of practical experience in all aspects of nail care.
Possess enthusiasm and excellent customer service skills.
Enjoy working with people and have a friendly, outgoing personality.
Have excellent communication and listening skills.
Have basic computer knowledge.
Be a team player.
Communicate effectively with guests in English, as required by the position.
Frequently stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
Frequently lift and/or move up to 50 pounds.
Have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Follow Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
Arrive on time for shifts and appointments, and perform services within the allotted time.
Provide professional nail, hand, and foot treatments in accordance with spa protocols and accepted certification practices.
Adapt to scheduling needs in support of spa operations.
Care for equipment and use appropriate amounts of product to support cost controls.
Maintain knowledge of services and products, and educate guests about them.
Promote home care programs and meet minimum retail sales goals.
Maintain sanitation and sterilization standards required by law and spa policies.
Prepare, clean, and restock the work area as needed.
Communicate to management occurrences involving staff or guests that require attention.
Promote the spa, treatments, services, sessions, retail products, programs, promotions, and discounts.
Respond to guests’ questions and concerns professionally and courteously, and provide accurate and timely responses to requests.
Work without direct supervision.
Maintain a positive attitude and contribute to a quality work environment.
Attend, participate in, and support spa training and staff meetings.
Assist in all areas of spa operation as requested by management.
Perform other duties as assigned.