Nail Technician

Arch Amenities Group•Dillard, GA

17d

About The Position

The Nail Technician performs nail care services while providing the highest quality of customer service. The role delivers nail grooming, polish application, massage, and exfoliation according to service guidelines and current licensure, while ensuring guest expectations are met. The technician assesses guest contraindications, follows universal precautions, maintains clean and disinfected equipment and work areas, and keeps current knowledge of nail care, spa services, and product ingredients. The position also involves explaining services and products, recommending home-care products and other spa treatments, maintaining client cards and treatment notes when appropriate, and completing assigned side work, meetings, and professional training. The employee works an assigned schedule and must be available during facility operating hours, which may include nights, weekends, and holidays. The work involves exposure to fumes, odors, and dust and requires frequent standing or sitting and use of hands, as well as other physical activities.

Requirements

Valid state license in nail services or other credentials required by the state.
Previous nail technician experience.
Customer service experience; spa experience is preferred, and the ability to build rapport with guests is required.
Ability to explain treatments and services to guests.
Excellent customer service skills and work ethic.
Efficient, well organized, able to handle a variety of duties simultaneously, and a strong team player.
Energetic, enthusiastic, and motivational, with a professional manner, discretion, and appearance.
Good verbal and written skills.
Comfort with making product recommendations.
Availability during facility operating hours, potentially including nights, weekends, and holidays.
Ability to exert up to 20 pounds of force frequently and/or negligible force constantly to move light objects; occasional lifting or moving of up to 25 pounds.
Ability to balance, stoop, kneel, crouch, reach, stand, walk, push, pull, lift, finger, grasp, use tactile sense, perform repetitive motions, see, hear, talk, and maintain visual acuity.

Nice To Haves

Customer service experience in a spa.

Responsibilities

Maintain Arch Amenities Group service, mission, values, standards, expectations, and brand standards while serving guests.
Follow Arch Amenities Group policies.
Perform nail services according to established service guidelines and guest expectations, including nail grooming, polish application, massage, and exfoliation.
Perform treatments on the service menu within current licensure.
Assess guest contraindications that could prevent a service from taking place.
Attend to guest needs throughout the service.
Use universal precautions when providing services.
Clean and disinfect equipment daily.
Maintain knowledge of nail care for hands and feet and of current spa services; understand product ingredients and explain their benefits to guests.
Answer guest questions knowledgeably and professionally.
Recommend products for home use and suggest other beneficial spa treatments.
Begin and end treatments on time.
Work the assigned schedule and arrive and depart on time.
Keep work areas clean and set up according to procedures.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work.
Attend scheduled meetings and professional training.
Report incidents or accidents to management.
Perform other duties as assigned.